Ibrahim mamdouh gebriel

Quality Assurance Assistant Project ManagerFull Time

• Job Details:- From 2008 to 2015 I worked as quality assurance specialist. • Responsibilities: 1 Accomplishes quality assurance objectives by reviewing service reports, planning, monitoring, appraising, and reviewing key performance indicators; enforcing policies and procedures. 2 Maintains and improves service performance by completing audits; investigating customer complaints. 3 Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including corrective actions, and re-validations. 4 Perform root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements. - From 2015 to 2016 I worked a project Assistant to certify CAIRO AIRPORT COMPANY (ISO 9001:2008) • Responsibilities: 1 Achieves quality assurance operational objectives by contributing information and analysis to strategic plans; preparing and completing action plans to improve key performance indicators; implementing and improving productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change. 2 Liaise between departments and provide clerical support. 3 Communicate with teams to flow the reports and information between them.