Ibrahim ahmed Adawy

Technical SupportFull Time

• Job Details:Technical Support Call Center agent at Vodafone Egypt (Egypt) July 2016 – Till now Act as a first line of support to all VF Egypt internet user inquiries (Technical / billing). Respond and solve all Vodafone Egypt internet customer inquires regarding all internet service. Follow up with second line of support to make sure that all escalated problem will be solved in the appropriate time. Troubleshoot customers issues and solve internet, land line, IP-TV, and mobile problems Provide relevant and accurate information ( services, products, policies) Provide customer with appropriate options/right suggestion. Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone's internet Service and relative hardware. Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.

Technical supportFull Time

• Job Details:​Technical Support call center agent at TE-Data internet service provider February 2014 to 2015 Respond to customer inquiries. Handle and resolve customer complaints. Troubleshoot customers issues and solve internet ADSL problems Provide customer with product and service information. Complete and Send daily call log report as per the defined process Receive all the incoming calls in the Help Desk