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Ibrahim Moustafa Zien

Personal banker I at Academy bank

Downtown, Cairo, Egypt

Work Experience

  • Personal banker IFull Time

    Academy bank

    Mar 2019 - Present -6 yrs, 3 months

    • TraineeFull Time

      Bank Works

      Jan 2019 - Mar 2019 -2 months

      United States

      • Job Details:•Developed strong communication and effective listening skills through various classroom role play activities •Gained strong rapport and relationship building techniques that will help me uncover and customize solutions to meet or exceed customer needs •Developed workplace professionalism and conflict resolution skills •Demonstrated a positive attitude, dedication and drive to launch a career in banking Established working knowledge of banking regulations, terminology, products and services
    • property managerPart Time

      Independent property owner

      Jan 2017 - Nov 2019 -2 yrs, 10 months

      Egypt , Cairo

      • Job Details:-Entrusted to manage rent collections demonstrating high integrity and developing relationships of trust with internal and external customers -Consistently met tenant needs in compliance with company policy and procedures -Demonstrated strong written and verbal communication skills in timely response to inquiries -Developed collaborative relationship with sub-contractors and suppliers to decrease expenses and improve customer experience
    • lead customer service representativeFull Time

      Healthy foods

      Jan 2017 - Aug 2018 -1 yr, 7 months

      • Job Details:- Demonstrated strong product knowledge to increase sales and position products advantageously - Administered shipment orders and made sure transactions met pleasant satisfaction - Acted with integrity, reinforced workplace ethics and complied with policies and procedures -Developed and implemented a customer satisfaction surveys
    • Education

      • College Diploma in Minor in General Business

        University of Colorado Denver

        Jan 2017 - Jan 2018 - 1 Year

      • Bachelor's Degree in political science

        University of colorado Denver

        Jan 2017 

      • High School - American diploma

        Eaglecrest high school

        Jan 2011 

      Achievements

      "Pillar awards for people and culture" in Academy bank

      Skills

      • Microsoft Office
      • computer typing

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • Bank Career Training Program

        Bankworks·2019
      • Colorado Bankers Association certificate

        Colorado Bankers Association·2019
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