Ibrahim Sobhyfahmy Youssef

Customer service supervisorFull Time

• Job Details:• Answer customers' calls within the agreed service level. • Conduct the right Customer Identity Verification and Authentication. • Answer customers' inquiries and handover customer's requests to the back office within the agreed service level. • Handle customer complaints and proposes solutions to ensure customer satisfaction. • Communicate to higher authority all issues complaints (Reports, statistics, analysis…) related to department performance, obstacles bottlenecks, and propose solutions. • Communicate potential sales leads to Call Center Supervisor. • Upsell, cross-sell and market special offers and services tailor-made by a retail line made by a retail line of business. • Sell and market branch products and services to meet the target assigned. • Issuing certificates of saving and reviewing each category. Deposits & CDs Supervisor JD was removed to become part of the CSO tasks to be reviewed by the CSO Manager. BLOM Bank Egypt Customer Service Supervisor