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Ibrahim reyad

IT Manager at Alex4Prog

Sidi Bishr, Alexandria, Egypt

Work Experience

  • Business AnalystInternship

    Na3mel

    May 2024 - Jun 2024 -1 month

    Egypt , Alexandria

    • Job Details:a. Assisted in the creation of functional and non-functional requirements documents such as SRS document and BRD. b. Creating a Decision Tree, User stories, wireframes, and prototypes ensures the solution meets the customer's vision and needs. c. Creating UML diagrams to clarify data flow for developers, facilitating speedier development.

  • Business Analyst|Product OwnerPart Time

    Alex4Prog

    Jan 2024 - Present -1 yr, 5 months

    Egypt , Alexandria

    • Job Details:Facilitate and Manage interviews with stakeholders to collect requirements, elicit and Prioritize requirements, and design solutions with the Tech lead.

  • IT ManagerFull Time

    Alex4Prog

    May 2021 - Present -4 yrs, 1 month

    Egypt , Alexandria

    • Job Details:Managed IT department operations for optimal system functionality. Joined devices to the domain and configured software. Provided technical support for hardware and software issues. Resolved network, software, and hardware issues promptly. Delivered exceptional client support, ensuring satisfaction.

  • IT SpecialistFull Time

    Alex4Prog

    Sep 2017 - May 2021 -3 yrs, 8 months

    Egypt , Alexandria

    • Job Details:Managed device integration, OS installations, and software configurations. Provided excellent client support, resulting in great satisfaction. Deployed virtual machines using VMware and Hyper-V for business continuity. Developed custom scripts to automate IT tasks. Guided junior staff on IT operations. Monitored server performance disk space, CPU, and memory usage.

    • Education

    • Bachelor's Degree in Mis

      Alexandria University (ALEXU)

      Jan 2017 

    Skills

    • Communication skills
    • Information Technology (IT)
    • Effective communication
    • Time Management
    • Teamwork
    • Attention to details
    • UI Testing
    • English
    • Product Management
    • Facilitation
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    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    Training & Certifications

    • Software Business Analysis

      Na3mel·2024

    • Collaboration and Traceability Tools (Clickup, Trello, Zoom, MS Teams)

      Na3mel·2024

    • Wireframing and Prototyping with Balsamiq and Figma.

      Na3mel·2024

    • Python and data analysis

      Udacity·2022

    • SQL

      online·2020

    • php , html , css, oop

      online·2020

    • Sophos firewall

      Online·2019

    • TOT Course

      Mobadra·2019

    • MCSA

      New Horizons·2018

    • MS Office and windows OS

      Alex for programming·2017
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