Ibrahim Mohamed Waheed

Sales Operations SpecialistFull Time

Customer service executiveFull Time

• Job Details:•Handling customer inquiries about the bank products and services over the phone . •Executing the client’s requests for the duties entitled to the job. •Following up with clients to insure maximum service, quality and customer satisfaction. Handling Escalations during the shift daily basis. •HSBC Monitoring and reviewing Transactions made by customer to avoid any suspicious activity like Anti money laundering or financial crime and fraud. •Raising UAR reports for the concerned department to stop any business transactions in Sanctions. •Team tasks (Quality , Errors , Reports and Queries) •Approaching customer needs and cross sale over services. •Excellent service/customer orientation. •Busniess development and analysis in compliance with bank policy .