Ibrahim Samy

Facilities operation ManagerFull Time

Executive Assistant housekeeperFull Time

• Job Details:Responsible for managing over 150 luxury residential units, including villas, standalone properties, and apartments. Coordinate with the Project Management and Hand Over Departments to schedule the receipt and preparation of new units for hosting guests. Develop and manage budgets, track expenditures, and collaborate with accounts and procurement departments for financial oversight. Engage with external suppliers to procure necessary materials and equipment, ensuring seamless operational processes. Schedule and oversee maintenance work for units within the warranty period, addressing issues promptly. Collaborate with the Human Resources Department in conducting interviews and selecting a qualified workforce, as well as evaluating employee performance. Work with the Marketing Department to host public figures and artists for cinematic projects. Co-organize global events such as (Miss Elite, World Aquatics, Narrative Summit, and Ocean Man), providing exceptional support for participants and organizers. Resolve guest issues to ensure satisfaction and meet expectations throughout their stay. Participate in management meetings and contribute to the creation of monthly reports. Develop and implement business development plans to enhance operational success.

Home Care ManagerFull Time

• Job Details:- Lead a team of 5 supervisors and over 30 staff members, including housekeeping, drivers, pest control, landscaping workers, and custodians. - Developed and implemented the Standard Operating Procedures (SOP) for the Home Care Department. - Created detailed cleaning programs and thoroughly described them on the application. - Priced all cleaning programs and established a comprehensive department budget, which I manage effectively. - Hired and trained new employees on the latest home care and cleaning systems. - Established and trained a team specialized in post-construction cleaning services. - Developed schedules to organize and prioritize orders, ensuring efficient use of work time and completing multiple orders daily. - Followed up with clients to guarantee excellent service quality. - Assessed and developed employee performance.