Ibrahim Osama

Change management specialistFull Time

• Job Details:We are responsible for managing and implementing changes made to customers services that mainly include: -Network connectivity Cisco Routers, Switches and Access points Cisco SD-WAN and SD-Access Fortinet SD-WAN -Network security & access UTM, INET Fortinet firewalls, Fortimanager and Forti Analyzer Zscaler Proxy Solutions IPsec and SSL VPNs Check Point Firewalls F5 BIG-IP -VoIP Cisco CUCM Also, we are responsible for managing planned outages, software upgrades, supporting in major projects, supporting the customer with information and redirecting them to the right entities. We always strive for agility and perfection in the way we support.