Ibrahim Nassar – Customer Service

Work Experience

Aug 2022 - Jul 2023 -11 months

Egypt , Gharbia

Job Details:- Conduct face-to-face or telephone interviews. - Assist customers in overcoming the problems they face and provide adequate and adequate answers to all their inquiries. - Identify the level of customer knowledge of the services and products provided by the company. - Maintaining a positive style in dealing with customers and showing professionalism in dealing with and solving their problems. - Achieving and ensuring customer satisfaction. - Providing all the information needed by the customer. - Respond promptly to customer inquiries.

Crepe & Waffel

Jul 2021 - Aug 2022 -1 yr, 1 month

Egypt , Gharbia

Job Details:- Coordination of tasks within the restaurant in the part of dealing with customers and the part of preparation and processing. Striving to provide a distinguished service that helps gain customer satisfaction. - Dealing with customer complaints and providing appropriate solutions. - Review and improve the quality of products periodically. - Assign, develop and train workers within the restaurant. - Organizing and supervising shifts and arranging vacation dates. - Evaluate employee performance and provide feedback to improve productivity. - Estimating future needs for goods, kitchen utensils and cleaning products. - Ensure that health and safety procedures are applied. - Providing the best mental image of the restaurant among customers and suggestions that help continuous improvement. - Control operational costs and determine appropriate budgets. - Submit periodic reports on revenues and expenditures. - Supervise the promotion of the restaurant through the use of various promotion channels. - Suggest ways to reach a wider audience and offer offers and discounts. - Training new and existing employees to provide the best customer service. - Implement policies and procedures that maintain the organization of work within the restaurant.

Drone For Shipping

Jun 2020 - Jul 2021 -1 yr, 1 month

Egypt , Gharbia

Job Details:- Scheduling shipping and delivery operations. - Ensure the timely shipment and delivery of goods. - Handle and support all customer requirements using all possible sources. - Ensure that all parties work together to ensure that shipments are packed, dispatched and delivered in a timely manner. - Communicate with different carriers to obtain shipping quotes and decide on the best ones in terms of cost, availability and reliability.

Messi Store

May 2018 - Jun 2020 -2 yrs, 1 month

Egypt , Gharbia

Job Details:- Attention to follow up the cleanliness of the branch with its contents (stands - backgrounds - floors - glass - fitting rooms). - Fully responsible for the goods in the branch and receiving the delivery permits received to the branch and ensuring their quality and numbers and that they are identical to the exchange permit, including the code, price and model number in addition to (alarm tag) on each piece. - Review the inventory of items with the officials of the department of items of high value. - Make a daily inventory of some items to ensure the safety of numbers in terms of (type - measurement - colors). - Responsible for making daily deposits in the bank in accordance with the procedures approved by the company and making all reports related to that. - Make daily, weekly and monthly reports showing the movement of sales from an increase or deviation and make recommendations to achieve the goals of the branch - Make a monthly report on the progress of work in the branch, the evaluations of sales officials, and present suggestions for improving the general atmosphere in the branch, as well as customer suggestions. - Establishing good relations with customers, following up on employees' dealings and solving any problems they face that may harm the good relationship with customers.

Bachelor's Degree in Bachelor of Arts Department Media Division Public Relations and Advertising.
Tanta University
Jan 2019