Ibrahim Nail

Ticketing Executive at Wego

Abu Dhabi, United Arab Emirates

Wego

Aug 2023 - Present -1 yr, 1 month

Egypt

Job Details:Issuing tickets and managing reservations for customers. Providing detailed information about prices, availability, and event details. Handling customer queries and resolving ticketing issues. Collaborating with team members to enhance the overall ticketing process.

Almosafer

Jun 2021 - May 2023 -1 yr, 11 months

Egypt

Job Details:Communicate with partners, suppliers, and hotels to make sure that reservations are confirmed. Follow up through e-mail and phone to solve all the issues. Check the possibilities and prices in case we have cancellations from the hotel side to save our client.

Flairs Tech

Feb 2017 - Dec 2019 -2 yrs, 10 months

Egypt

Job Details:Responded to clients' questions, issues, and complaints and found appropriate solutions when needed. Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements. Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation. Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.