Ibrahim Muhammad

Insurance and Claims supervisorFull Time

• Job Details:Manage a team between 6 up to 8 employees Managing broker and clients daily new motors and non motors policies , Renewing, cancelling and claims issues, And processing their requests within the Service level,

HSBC cards SupervisorFull Time

• Job Details:I work for cards Retention and responsible for all cards maintenance and charges. Responsible for cards delivery ,cards renewal and migration. Enhance the customer satisfaction and meets SLAs. Communication with the business partner regionally and globally and preparing weekly and monthly sales and revenue reports. Enhancing the team performance on the managerial level and improve their skills.

Complaint analysisFull Time

• Job Details:Handling customers complaints with the service level. • Enhance the customer experience and satisfaction. • Checking customers's feedback about HSBC products and staff. • Deliver the product knowledge to the new joiners.