Ibrahim Sami Mubarak

DIRECTOR OF OPERATIONSFull Time

• Job Details:Develop and implement strategic operational plans aligned with agency objectives. Oversee execution of strategies for efficiency, scalability, and quality. Lead and inspire a high-performing operations team. Streamline workflows, reduce costs, and enhance operational efficiency. Analyze and improve current operational processes. Collaborate with department heads for seamless crossfunctional operations. Negotiate contracts for favorable agency terms. Conduct data analysis for trend identification and improvement. Establish and monitor KPIs for operational processes. Stay updated on industry best practices and trends. Collaborate with client-facing teams to understand client needs. Develop and implement internal training programs for the operations team.

Marketing DirectorFull Time

• Job Details:Drive go-to-market initiatives by planning, executing, and scaling marketing campaigns for products, branches, and brand awareness to reach the target audience and the potential target audience Implemented social media listening strategies, working closely with community managers to identify areas for improvement and address weaknesses. Managed and optimized various channels in-house, including content marketing, Meta ads, onsite placements, SEM, digital video, print collateral, and influencer/partnerships, to maximize performance. Led the development of complementary marketing efforts and spearheaded the launch of market-specific marketing promotions. Tracked results for all marketing initiatives, including lead conversion, ROI, CPL, CPP, CPS, etc. Monitored and measured success and progress towards goals, providing data-driven insights to refine strategies. Developed goals, plans, and strategies with each community, responsible for coordinating and managing all community marketing activities. Collaborated with community managers to ensure a cohesive approach and consistent messaging. Generated breakthrough analytical insights to inform marketing strategy, driving significant response improvement and efficiency. Designed and implemented test plans to understand drivers of response and value, contributing to continuous improvement. Analyzed and communicated results, facilitating the rapid scaling of successful programs and learning. Partnered effectively with cross-functional department, including operations, quality assurance, delivery and customer service teams.

UnderwriterFull Time

• Job Details:Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards. * Check computations of interest accrued & premiums due. * Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met. * Correspond with insured or agent to obtain information or inform them account status or changes. * Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes. * Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance. * Notify insurance agent and accounting department of policy issuing or cancellation. * Obtain computer printout of policy cancellations or retrieve cancellation cards from file. * Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled. * Process and record new insurance policies and claims. * Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. * Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies. * Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts * Follow up all membership additions and/or cancellations as per each policy requirements