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Ibrahim Montaser Hamed

Customer Care Agent - Chronic Care Approvals at Globemed Egypt

Maadi, Cairo, Egypt

Work Experience

  • Oncology PharmacistFull Time

    National Cancer Institute

    May 2024 - Present -1 yr, 1 month

    Egypt

    • Job Details:As an Oncology Pharmacist specializing in the IV Mixing Unit, I am dedicated to providing specialized pharmaceutical care to patients undergoing cancer treatment. My key responsibilities include: - Ensuring the safe preparation and administration of chemotherapy and antimicrobial medications. - Overseeing the IV Mixing Unit to guarantee the accuracy and sterility of compounded medications. - Staying current with the latest advancements in oncology pharmacy through continuous education and professional development. I am passionate about improving the quality of life for cancer patients and committed to delivering high-quality pharmaceutical care in a compassionate and supportive manner.
  • Customer Care Agent - Chronic Care ApprovalsFull Time

    Globemed Egypt

    Dec 2023 - Present -1 yr, 6 months

    Egypt

    • Job Details:As a Medical Approval Officer in the Chronic Care Unit at Globemed, We are playing a crucial role in ensuring our customers with chronic conditions receive timely and accurate responses to their inquiries and requests. Our work directly contribute to improving the overall healthcare system and helping our customers maintain a healthy lifestyle despite their chronic conditions, that could be achieved by: - Analyzing and verifying customer inquiries and requests related to chronic care medical approvals. - Evaluate medical documents and claims to ensure compliance with company policies and healthcare regulations specific to chronic care. - Communicate effectively with healthcare providers, insurance companies, and customers to facilitate the approval process for chronic care treatments. - Provide guidance and support to customers, helping them understand their chronic care options and benefits. - Contribute to the continuous improvement of our medical approval processes and policies for chronic care management. - Collaborate with other team members to resolve complex chronic care cases and ensure a high level of customer satisfaction.
  • Medical RepresentativeFull Time

    Pharco B International

    Jan 2022 - Jan 2024 -2 yrs

    Egypt , Cairo

    • Job Details:As a Medical Approval Officer in the Chronic Care Unit at Globemed, We are playing a crucial role in ensuring our customers with chronic conditions receive timely and accurate responses to their inquiries and requests. Our work directly contribute to improving the overall healthcare system and helping our customers maintain a healthy lifestyle despite their chronic conditions, that could be achieved by: - Analyzing and verifying customer inquiries and requests related to chronic care medical approvals. - Evaluate medical documents and claims to ensure compliance with company policies and healthcare regulations specific to chronic care. - Communicate effectively with healthcare providers, insurance companies, and customers to facilitate the approval process for chronic care treatments. - Provide guidance and support to customers, helping them understand their chronic care options and benefits. - Contribute to the continuous improvement of our medical approval processes and policies for chronic care management. - Collaborate with other team members to resolve complex chronic care cases and ensure a high level of customer satisfaction.
  • Education

    • Master of Business Administration in Management

      Brooklyn Business School

      Jan 2023 - Jan 2025 - 2 yr

    • Bachelor's Degree in Pharmaceutical Science

      Al-Azhar University

      Jan 2021 

    Achievements

    After one year of professional experience as medical representative on the field of anti-infectives i was awarded as one of the 3 top performances in 2022 dashboard, 2022 Sales Achievement 125%.

    Skills

    • Digital Marketing
    • Leadership
    • Soft Skills
    • R&D
    • Search Engine Optimization
    • Market Research
    • Data Analysis
    • Data Collection
    • Self learning
    • Clinical Research
    View More

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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