IM

Ibrahim Mohammed

Marketplace Operations Manager at SMT Technologies

Abu Dhabi, United Arab Emirates

Work Experience

  • Marketplace Operations Manager

    SMT Technologies

    Nov 2023 - Present -1 yr, 7 months

    • Job Details:Established and managed eCommerce platforms, overseeing product sales on Noon and Amazon, including sourcing, branding, and catalog setup.

  • Key Accounts Executive

    Elgrocer by Smiles (under Etisalat)

    Jun 2022 - Nov 2023 -1 yr, 5 months

    • Job Details:Oversaw operations for 170 retail stores, conducted eCommerce training for 250 staff, managed key accounts, and analyzed order data.

  • Helpdesk Operator

    Serco - Zayed University

    Jun 2021 - Dec 2021 -6 months

    • Job Details:Managed client interactions and operations, contributed to high-profile government projects, and ensured timely issue resolution.

  • Customer Support Representative

    Serco - Department of Health

    Jul 2019 - Dec 2019 -5 months

    • Job Details:Engaged with clients, managed data entry, and provided customer service while coordinating a diverse team.

    • Education

    • Bachelor's Degree in Computer Science

      Birla Institute Of Technology & Science

    Skills

    • Team management
    • CRM
    • ERP
    • Public Speaking
    • Data Management
    • Sales Administration
    • Microsoft Excel
    • Troubleshooting
    • Networking
    • Java
    View More

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    • Hindi

      Fluent

    • Urdu

      Fluent
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