Ibrahim Mohamed

Account ManagerFull Time

• Job Details:1- Managing teams to provide best service to customers to achieve highest level of QOS and OLA 2- Maintain a database for employees’ attendance and absence to coordinate with the HR every month. 3- Providing WTD, MTD, and YTD attendance and performance reports to maintain the given KPI’s. 4- Providing monthly financial reconciliation reports for all vendors. 5- Arranging and participating in face to face meetings with the customer. 6- Ensuring that customers’ requests are responded to in an accurate and timely manner. 7- Help the business meet sales and revenue goals. 8- Ensure that information posted on website is up to date, accurate and monitored. 9- Negotiation and planning for short and long term contracts. 10- Building partnerships, earning trust, managing pipeline, prospecting, networking, negotiating contract terms, and enhancing brand awareness. 11- Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account. 12- Responds to all inquiries, cancellation requests, and sales requests within specified time frame. 13- Building market position by locating, developing, defining, negotiating, and closing business relationships. 14- Respect & apply company's vision & values and making a good public image for the company.