Ibrahim Mohamed Mira
Operations Manager at Etisalat Misr
6th of October, Giza, EgyptWork Experience
B2B Sales and Business Development consultant ManagerPart Time
Raye7
Jul 2017 - Dec 2019 -2 yrs, 5 months
Egypt , Cairo
- Job Details:Major Duties and Responsibility: • Nurture long-lasting business relationships with current and future business partners via visits, cold calls, emails, mailings, face to face discussions, client events, etc. • Maintain trace of data and relations with contacts and prospects in relevant databases. • Create and publish promotional sales tools with various media to ensure high level of communication with customers and prospects of Raye7 projects. • Report on sales activity, forecast, trends and budget status of projects to colleagues on a regular basis. • Organize regular meetings and where necessary client events with relevant Raye7 leadership. • Evaluate existing product range, analyze proposals for innovative products and services where necessary and assist in development of new product lines. • Identify and influence key industry policy makers to gain buy-in for new business opportunity. • Investigate market dynamics to maximize customer understanding and competitive advantage.
Operations ManagerFull Time
Etisalat Misr
Feb 2007 - Present -18 yrs, 4 months
Egypt , Cairo
- Job Details:• Responsible for the smooth running of the day-to-day operations. • Ensuring the annual budget and KPIs are in line with the strategy. • Coordinate supervision and monitoring of the various departments in the organization, including work schedules. • Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports. • Motivate team members through encouraging & rewarding which results in employee satisfaction & loyalty to the company. • Manageming of the timely data collection to update operations metrics on an hourly basis, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service. • Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfillment Center and the broader Operations network to attain Etisalat’s Business Plan. • Revisit & adjust different process to enhance the level of service provided to customer
Education
Bachelor's Degree in Accounting
Zagazig University (ZU)Jan 2002
Achievements
My expertise lies in successfully managing operational processes, developing best practices, planning inventory, monitoring equipment and personnel logistical activities, and leveraging internal systems to facilitate improved efficiency and performance. Through my more than 20 years of experience, I have become adept in ensuring adherence to organizational goals and requirements while facilitating streamlined logistical operations and motivating team members to peak performance levels.
Languages
Arabic
FluentEnglish
AdvancedItalian
BeginnerFrench
Beginner