Ibrahim Marwan
Market Intelligence Manger. at Mowafer.
Heliopolis, Cairo, EgyptWork Experience
Market Intelligence Manger.Full Time
Mowafer.
Nov 2018 - Present -6 yrs, 7 months
- Job Details:•Responsible for all information via the website regarding electronics products. •Responsible for purchase any product. •Creation and distribution.
Customer centricity supervisorFull Time
Mowafer.
Jun 2018 - Nov 2018 -5 months
- Job Details:•Responsible on receiving customers complains. •Creating data analysis and reports about clients. •Tracking call center quality.
Category managerFull Time
May 2012 - Jun 2018 -6 yrs, 1 month
Egypt , Cairo
- Job Details:•Buyer for IT & home appliance. •Responsible for buying and tracking sales. •Creating data analysis and preparing reports.
CRM Customer service coordinatorFull Time
Jan 2009 - May 2012 -3 yrs, 4 months
Egypt , Cairo
- Job Details:•Responsible on receiving customer issues, and directing them to the correct channel. •Follow up with both customers and back office to ensure the problem is properly solved in timely manner, and make sure that the customer is completely satisfied. •Generating weekly and monthly reports. •Follow up customer complaints. •Responsible for the insurance department “Accidental warranty”. •Responsible for communication with “CPA” consumer protection agency.
Education
Bachelor's Degree in Information system
Future AcademyJan 2006
Languages
English
Advanced