Ibrahim Shaaban Mahfouz
Reporting Solider
Sidi Bishr, Alexandria, EgyptWork Experience
Reporting SoliderFull Time
Air Defence Armed Forces
Jun 2019 - Mar 2020 -9 months
Egypt , Matruh
- Job Details:That was my military service where I was mainly doing reports in Arabic and assisting my leaders in any meeting having more detailed oriented presentations or reports.
Customer Service Performance ManagerFull Time
Vodafone International Services
May 2018 - Apr 2019 -11 months
Egypt , Alexandria
- Job Details:I was responsible for around 15 customer service agents. -Monitoring daily workflow and ensures that correct procedures are followed complying with business rules and achieving client needs. - Coaching and Developing agents on daily, weekly monthly plans through (one on ones, live coaching, feedback, and group discussions ) - Managing team members leaves' and minimizing the attrition rates.
Education
Bachelor's Degree in Electrical Communication Engineering
Pharos University in AlexandriaJan 2011 - Jan 2017 - 6 yr
Bachelor's Degree in electrical engineering
Western Michigan universityJan 2014 - Jan 2015 - 1 Year
High School - Thanaweya Amma
DonshwayJan 2011
Activities
Project Planner at Enactus
Student Activity
Jan 2011 - Mar 2013 -2 yrs, 2 months
Verified Badges
General Abilities Badges:
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
IBT Toefl
Amideast·2015Technical Support
AL Motaheda·2012