Ibrahim Khalil

Sales Administration

• Job Details:Receiving and processing purchase orders, issuing sales transaction invoices, verifying orders, including customers' personal information and payment details, contacting customers by phone or email to answer queries and obtain missing information, maintaining and updating sales and customer records, compiling monthly sales reports, expediting orders through internal liaison, directing feedback from customers to relevant departments, identifying new products to add to those on offer, supporting the sales department with other administrative tasks, if requested.

Call Center Agent

• Job Details:Manage large amounts of inbound and outbound calls in a timely manner, follow communication scripts when handling different topics, meet personal/team qualitative and quantitative targets, keep records of all conversations in our call center database in a comprehensible way, identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, identifying, escalating priority issues and reporting to the high-level management.