Ibrahim Kandil

Assistant operations ManagerFull Time

• Job Details:-manage 95 branch across egypt and around 370 employee in order to achieve targets and profits. -manage staff, stock, sales and Quality -Establish new policies and procedures to retail outlets based on changes happend in external and internal work invironment -Work on all retail outlets needs from (stock - manpower- store condition ) -Follow day to day sales -Follow up stock level daily -Handling customers complaints -Evaluate area managers -Do staff rotations based on needs and performance -Analyzing sales figures and managing required stock for retail outlet to ensure projected sales achievement -Forecasting and planning sales annually and quarterly as per company planned objectives -Follow up shops maintenance reports -Follow up legal cases after escalation from area managers -Spot check on stores and area managers -Monitoring what local competitors doing in market to be pro active not reactive -Interviewing retail staff -second interview -to filter the good caliber to GM -Organize with marketing department required promotions as per market needs -Organize trainings based on business needs -Increase level of communication and follow up with retail staff and other departments -Attending regular meetings with retail staff -Increase company gross profit and sales -Analyzing p&L to reach the zero point per store -Categories retails outlet according to performance and share -Assist Retail manager to maintain level of operations Quality -Search new locations initially then recommend to retail manager if required -Investigate with staff for any fraud case -Review refunds to avoid any fraud case -Level two of escalation if area managers are unreachable, annual or sick leave -Supporting area managers and floor staff implementing company policies