Ibrahim Ahmed shoukry

Line ManagerFull Time

• Job Details:Supervise and support a team of call centre agents, ensuring they meet performance metrics such as call volume, response time, customer satisfaction, and resolution rates. Regularly assess the performance of individual agents, identify areas for improvement, and provide feedback. This may include conducting performance reviews and managing performance issues. Manage staffing levels to ensure the call center is adequately staffed to handle customer demand. This includes scheduling shifts, managing breaks, and dealing with absenteeism.

Customer Service AdministratorFull Time

Customer Service RepresentativeFull Time