Ibrahim Hassan

Fixed Data Solutions Support Engineer, NOC Team at Vodafone Egypt

Haram, Giza, Egypt

Feb 2023 - Present -2 yrs, 4 months

Job Details:● Providing technical support and solutions as the first point of contact for enterprise customers, ensuring optimal service delivery ● Led initiatives to monitor and improve the performance of network interfaces, significantly reducing customer complaints and call volumes ● Optimized customer notifications through user-level customization, leading to customer satisfaction and upselling Vodafone’s services.

Content & Speaker Relations Associate (Part-Time, Project-Based)Part Time
Jan 2023 - Present -2 yrs, 5 months
- Job Details:● Initiating the creation of on-ground experiences that enhanced attendee engagement at large-scale events, increasing participant satisfaction. ● Establishing partnerships with industry leaders to curate content that aligns with current trends and audience interests. ● Managing relationships with speakers and stakeholders, ensuring high-quality content delivery and seamless event execution.
Content & Speaker Relations CoordinatorFull Time
Jul 2022 - Sep 2023 -1 yr, 2 months

Bachelor's Degree in Information Engineering & Technology
German University in Cairo (GUC)
Jan 2020