
Ibrahim Hassan
CS Specialist
Nasr City, Cairo, EgyptWork Experience
CS SpecialistFull Time
Verizon
Dec 2022 - Mar 2023 -3 months
United States
- Job Details:Implementing CRM strategies through Verizon’s enhance model when dealing with customer’s issues, inquires and escalations to proliferate customer retention rate, maintain customer satisfaction and minimize issue resolution time. Assisting customers with billing and amendment queries, adjusting plans to their satisfaction through digital, automated and transactional interactions to guide customers achieve their plans and goals. Operating ACSS system’s health dashboard and tools to identify churn risks and adjustments recommendations. Effectively implementing sales skills and strategies to add value and improve customer’s journey. Effectively utilizing product knowledge, system tools, and Backoffice resources to solve customer’s issues. Taking appropriate transfer action for issues that require call forwarding.
Supply Chain CoordinatorFull Time
- Job Details:Analyzing previous demand data in contrast to weekly or monthly sales to identify products demand patterns. Planning demand based on forecast or calculation for each demand pattern, taking into consideration variable factors such as new-range, promotions, KVIs and trends. Preparing purchase orders for quantities that match consumer’s demand, while maintaining a healthy stock level, reducing slow moving stock, and avoiding inventory overstock or out-of-stock conditions. Conducting daily warehouse visits for early identification to determine best course of action. Constantly Updating database with accurate vendor details, and adjusted delivery schedules. Organizing and maintaining records of every PO and delivery report to ensure an up-to-date record available for tracking and evaluation. Monitoring vendor’s adherence to contractual agreements in terms of meeting assigned delivery time, availability of products in range and quantity, adherence to company policy for expired product returns. Following up with vendors to minimize order lead time, and providing feedback to trading department to take corrective action. Conducting store visits to checklist and match products availability on delivery reports and spinneys app with shelf display, reporting feedback to supervisors.
Education
College Diploma in Translation
American University in Cairo (AUC)Jan 2022 - Jan 2024 - 2 yr
Technical Diploma in Logistics and Supply chain management
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2021 - Jan 2022 - 1 Year
Bachelor's Degree in Linguistics
Suez Canal University (SCU)Jan 2019
High School - Thanaweya Amma
EL Rowad Schoo (Saudi Arabia)Jan 2014
Languages
English
FluentArabic
FluentGerman
Intermediate