Ibrahim Hamdy Gawish

Deputy manager Check Collection Team leaderFull Time

• Job Details:Spearhead check processing operations via the central bank clearing house while managing three to five direct-reporting officers depending on workflow requirements. Oversee approximately 15% of all check items on a day to day basis and instruct new personnel on commercial low priority checks and the check collection process. Facilitate check and disbursement department queries. Gather checks per SWIFT codes (MT103, MT202) from clearing house. Lead all client retention efforts and correspond with other financial institutions regarding pending check transactions. Active member of the BCP (Business Continuity Planning) department.

customer service managerFull Time

• Job Details:Managed the teller division directly supervising all department staff members and served as acting deputy of branch manager as required. Streamlined client inquires, demands, and grievances. Operated as branch credit committee affiliate held accountable for the factoring of client commercial accounts receivables. Key Accomplishments: • Supported trading floor during the weekend shift by tracking FX rates and documenting substantial variations. • Enhanced branch efficiency through proactive business administration, cash management, and optimal client services

head of operation Full Time

• Job Details:Directed branch administration, accounting department and teller division in daily operations. Guided new staff members through the training and orientation process and administered all personnel disciplinary action. Supervised petty cash, stationary, maintenance and security units, and facility mailroom. Performed journal entries audits of branch teller and client services unit and controlled the primary bank vault per company standards and guidelines.