Ibrahim Ezzat Elbarbary

Vodafone Egypt

• Commerical change analystFull Time

  Jun 2024 - Present -1 yr

  Egypt , Cairo

  • Job Details:Ensuring smooth operations for Vodafone enterprise customers regarding the billing systems Ensuring any changes is done effectively and correctly
• Independqnt quality analystFull Time

  Jan 2023 - Jun 2024 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:Analyzing quality points for vodafone partners and delivering them to stakeholders Coaching agents on quality points from vodafone and partners Ensuring vodafone is not open for any errors from partners or within self
• CIOT SERVICE DESK QUALITY ASSURANCEFull Time

  Aug 2021 - May 2022 -9 months

  Egypt
• CIOT SALES SENIOR AGENTFull Time

  May 2021 - Present -4 yrs, 1 month

  Egypt , Giza
• CIOT SERVICE DESK SMEFull Time

  Mar 2021 - Present -4 yrs, 3 months

  Egypt , Giza
• CIOT service desk senior advisorFull Time

  Aug 2018 - Present -6 yrs, 10 months
• Vodafone technical support specialistFull Time

  Aug 2018 - Mar 2019 -7 months

  Egypt , Giza