Ibrahim Essam Mohamed

Logistics Operational Excellence ManagerFull Time

• Job Details:Ensures seamless business operations and service quality across all workstreams, focusing on operational performance, fleet management, risk mitigation, and executive reporting. Responsibilities include policy updates, quality/risk management systems implementation, operational trend analysis, and continuous improvement initiatives. Performance Monitoring & Project Oversight: Track productivity, project timelines, and compliance, investigating/resolving performance gaps. Monitor fleet management performance, ensuring vehicle readiness/maintenance aligns with operational needs. Collaborate with fleet teams to minimize downtime and optimize resource utilization. Customer Relationship & Escalation: Serve as the operational liaison between my company and key clients, addressing requests/complaints to ensure satisfaction and measure feedback. Proactively resolve operational disruptions with data-driven solutions. Data Analysis & Reporting: Leverage KPIs for each project in food Apps and the parcels delivery operations to drive decision-making. Deliver periodic reports to the board and GM with actionable insights and business development recommendations. Cross Departmental Collaboration: Partner closely with operations, fleet, HR, and finance teams to align workflows and strategic goals. Cost Management: Optimize existing contracts for maximum value. Reduce operational costs through fleet utilization (maintenance, downtime reduction, sustainability upgrades). Track project profitability with relevant departments. Technology Integration: Implement tech systems (Logistics ERP) across departments to enhance sustainability, efficiency, and labor/time savings. Utilize fleet management tools to monitor performance, deliveries, and fleet activities. Review digital marketing strategies to strengthen brand development. Employee Relations: Address staff concerns, measure satisfaction, and drive retention through development/motivation programs.

Post Order Deputy Manager, Logistics Operations, Global Expediting, Shipping, and CustomsFull Time

• Job Details:Logistics Management: Ensure seamless and efficient operations throughout the supply chain, focusing on delivering on-time deliveries and maintaining strong vendor relationships. Oversee logistics processes, including transport management and coordination with customs clearance agents, to ensure compliance and efficiency. International Shipment Management: Leverage expertise to manage international shipments, streamline customs processes, and optimize logistical operations for improved efficiency. Order Expediting: Lead to manage the Expeditors – Local & Global Teams to oversee the expediting of orders for our drilling vessel operations worldwide, ensuring timely and accurate deliveries. Import and Export Coordination: Handle import and export of materials, ensuring compliance with local customs procedures and regulations for national clients and authorities. Governmental Relations: Manage relationships with national authorities, such as the Egyptian Civil Aviation Authority and the National Telecom Regulatory Authority, ensuring compliance and smooth operations. Project Management: Lead the process of importing new drilling vessel operations into local markets, coordinating internal and external communications. Team Leadership: Lead, mentor, and develop a team of logistics professionals, fostering a collaborative and high-performance work environment. Implement training programs to enhance team skills in logistics, transport management, and customs clearance. Key Achievement: Leading and coordinating international business missions, Example; successfully coordinated the import of a massive support vessel – Normand Maximus, from Norway to Egypt in September 2024, managing a governmental committee from the Egyptian Civil Aviation Authority to inspect and validate the helideck and telecom devices before importation.

Call Center ManagerFull Time

• Job Details:As a Contact Center Operations Manager, I drove my teams to realize their full potential and deliver business outcomes. I designed innovative people engagement activities that enhanced employee experiences and boosted team morale. Furthermore, I led digital transformation projects in an Agile environment, automating all transactions through Salesforce CRM. This resulted in a 300% increase in GBV and successful onboarding of new clients. By providing SEERA group's corporate and governmental clients with a best-in-class travel management experience through cutting-edge digital channels and self-booking abilities, I helped the company establish itself as an industry leader.