Ibrahim Mohamed Essam Amin

Flairstech

• API Implementation SpecialistFull Time

  Nov 2023 - Sep 2024 -10 months

  • Job Details:Developing, testing, and implementing APIs to facilitate seamless integration between different systems. -Collaborating across teams to optimize data flow between systems. -Troubleshooting and ensuring stability and security of API integrations. -Providing technical guidance on API best practices and innovations. -Contributing to project planning and continuous API improvements.
• Technical Support SpecialistFull Time

  May 2022 - Dec 2023 -1 yr, 7 months

  Egypt , Cairo

  • Job Details:- Proficiently troubleshoot issues across property management software, database servers, web servers (IIS), and networks to mitigate disruptions and enhance system reliability. - Collaborate with cross-functional teams to communicate critical service failures, employing Incident Management and Problem Management protocols for swift resolutions. - Meticulously document reviews and spearhead actionable items, ensuring comprehensive followthrough for sustained service excellence. - Actively contribute to enhancing service operation tools, processes, and practices for optimal efficiency and effectiveness. - Develop custom reports using MYSQL and MariaDB, optimizing data analysis and reporting functionalities for informed decision-making - Successfully execute payment gateway installations, ensuring secure and seamless transactions for clients. - Proficient in API integration, facilitating seamless connectivity and enhancing system functionality. - Maintain a 99% positive feedback rate from clients, reflecting dedication to delivering exceptional customer satisfaction.