Ibrahim Mohamed Almahdy

Credit AnalystFull Time

Client Relationship ExecutiveFull Time

• Job Details:-Handle client inquires, requests, complaints received via (Call center/emails/calls/face to face) -Meet walk-in customers with minimum waiting time and enhance the overall customer experience. -Respond to all inquiries and cases to build sustainable relationships and trust with clients -Resolving customer's issues regarding financial and other complaints related to their units. -Providing construction status to clients for their units and for the project. -Coordinate with the concerned internal departments (Finance, Collection, legal, Community, Sales, and technical) to resolve the client's issues and get the required information. -Following up with clients on the progress of the requested

Handing Over and Community ExecutiveFull Time

• Job Details:I am working as hand over team member at Tameer company in Real state sector and here some about my job: 1. Monitoring, tracking progress on site by periodical visits and reports the progress. 2. Inspecting units that are ready to be delivered and attends site visits to determine the units’ status. 3. Prioritizing Planned Tasks within set deadlines. 4. Maintaining good relationships with Client, office and project controls team to ensure start-up response to project needs. 5. Providing the needed information and the procedures related to the handing-over process to clients. 6. Follows up on client requests and modifications