Ibrahim Ali

psychosocial caseworker volunteer

• Job Details:Provide psychosocial support and case management for refugees, ensuring access to essential services. Conduct intake assessments, collect demographic data, and maintain confidential case records. Act as the first point of contact for clients, addressing inquiries and complaints professionally. Coordinate referrals to medical, legal, and social service providers. Assist in organizing and managing appointments for clients in need of medical and mental health support. Facilitated communication between healthcare providers and clients in Somali, Arabic, and English. Assisted in client intake, registration, and maintaining accurate records. Supported medical staff by translating critical medical and psychosocial information. Ensured cultural sensitivity in medical and mental health service delivery. Managed client inquiries and addressed concerns with empathy and professionalism.