Ibrahim Ali Sayed Ahmed

Customer Support AdvisorFull Time

• Job Details:Delivered multi-channel customer support via live chat, email, and outbound calls, ensuring timely and professional responses. Resolved customer issues spanning financial (e.g., cash-on-delivery transactions), technical (e.g., API or sales channel integration), and operational concerns. Provided clear and comprehensive explanations to customers, ensuring transparency and satisfaction in issue resolution. Acted as a liaison between customers and internal departments (technical, operations, finance) to expedite resolution and maintain service quality. Coordinated with delivery partners to report, escalate, and clarify issues using structured and easy-to-understand communication. Identified trends and recurring issues, shared customer feedback with leadership, and contributed product enhancement suggestions to improve platform usability. Maintained up-to-date knowledge of OTO’s features, delivery partner integrations, and platform updates, enabling accurate and relevant support. Demonstrated adaptability and continuous learning in a fast-evolving SaaS and eCommerce logistics environment.

Customer Service AgentFull Time