Ibrahim Ahmed Mohamed

Warehouse Supervisor at Ibnsina Pharma

Maadi, Cairo, Egypt

Ibnsina Pharma

Jan 2020 - Present -5 yrs, 5 months

Ecco

Feb 2018 - Jul 2018 -5 months

Egypt , Cairo

Job Details:• Maintaining a positive, empathetic and professional attitude toward customers always. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues, as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.

Efiko Oil Company

Jan 2017 - Jan 2018 -1 yr

Egypt , Suez

Job Details:❏ Organizing workflow and ensuring that employees understand their duties or delegated tasks ❏ Monitoring employee productivity and providing constructive feedback and coaching

Chevron Egypt

Jan 2016 - Jan 2017 -1 yr

Egypt , Suez

Job Details:Organize workflow and ensure that employees understand their duties or delegated tasks ❏ Monitor employee productivity and provide constructive feedback and coaching ❏ Receive complaints and resolve problems ❏ Maintain timekeeping and personnel records ❏ Pass on information from upper management to employees and vice versa ❏ Prepare and submit performance reports ❏ Decide on reward and promotion based on performance ❏ Hire and train new employees Courses ● Microsoft Office ● Photoshop (Self-Study) Language Skills: ● English : Very Good ● Arabic : Mother Tongue Computer Skills:

Bachelor's Degree in Accounting
Suez Institute For Administrative Information Systems
Jan 2016
High School - Other
Advanced Commercial School ( Five Years)
Jan 2012