Ibrahim Abozaid

Sutherland

• Subject Matter ExpertFull Time

  Feb 2022 - Nov 2022 -9 months

  • Job Details:• Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied. • Accurately represent their business units’ needs to the project/program team • Validate the requirements and deliverables that describe the product(s) or service(s) that the project/ program is having. • Provide input for the design and construction of test cases and scenarios, and may also validate executed test results. • Guide other professionals on the project/program to ensure the content is accurate. • Resolve issues relevant to project/program deliverable(s) within their area of expertise. • Obtain or provide approval for changes to rules, processes, and policies.
• Customer Support RepresentativeFull Time

  Jan 2021 - Jan 2022 -1 yr

  • Job Details:• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments, and complaints. • Communicating and coordinating with colleagues as necessary. • Providing feedback on the efficiency of the customer service process. • Managing a team of junior customer service representatives. • Ensure customer satisfaction and provide professional customer support.