Ibrahim Nagi Abdelaziz

Technical EngineerFull Time

• Job Details:❖ TECHNICAL ENGINEER Nestle Nespresso S.A.-Arrow Food Trading Jan 2019-Present. • Responsible for Maintenance operation.  following up on preventive maintenance & corrective maintenance.  Selling and renewing service contracts.  Preparing KPI report for after sale centre and technicians. • Responsible for after sale centre operation.  Prepare invoices and following the cash flow in ASC.  Responsible for ordering all spare part. • Provide technical support for products • Guiding After sale coordinator. ❖ AFTER SALE CENTRE ENGINEER Nestle Nespresso S.A.-Arrow Food Trading May 2018-Jan 2019. • Coordinator • Provide Technical Support for Products • Service calls • Corrective maintenance • Diagnose and troubleshoot technical issues • Handle customer complaints. • Prepare invoices and following the cash flow in ASC.

FIELD SERVICE ENGINEERFull Time

• Job Details:Designing, commissioning, and programming indoor and outdoor lighting control and dimming systems, which includes programming Philips Dynalite devices, integration with other protocols such as KNX and BACnet, and configuring GPRS routers and VPN host servers. Major projects:  Grand Egyptian Museum, Giza Egypt.  Saint Regis Hotel, Cairo Egypt.