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ibrahiem salah ahmed

Senior Quality Assurance and Training Specialist at Smart Applications

Mohandessin, Giza, Egypt

Work Experience

  • Senior Quality Assurance and Training SpecialistFull Time

    Smart Applications

    Jul 2019 - Present -6 yrs

    Egypt , Giza

    • Digital E-mail Support TeamLeaderFull Time

      Telecom Egypt

      Dec 2016 - Jul 2019 -2 yrs, 7 months

      Egypt , Giza

      • Business ,Reseller and special Support SpecialistFull Time

        TEdata

        Mar 2016 - Dec 2016 -9 months

        Egypt , Giza

        • Job Details:● Maintain Customer Satisfaction in all communications with customers to handle all VIP customers like General Intelligence ,National Security ,Armed forces,Ministers ,Actors, Top Managements of Corporate ● Maintain the quality of service offered to the customers. ● Perform professional level troubleshooting of customer problems aiming at solving the problems ● Support new Services and Solutions development and management processes as required Such as FTTH , FTTB. IPTV, VOIP, Tripleplay technology ● Accomplish all of the above in accordance with standard TE Data policies and procedures. ● Perform any other duties requested by the Direct Manage
      • Technical Support SpecialistFull Time

        TEData

        Oct 2015 - Mar 2016 -5 months

        Egypt , Cairo

        • Job Details:Responsible To Resolve The Problems and Issues Regarding To Internet Service
      • Education

        • BA.Commerce in commerce

          Modern Academy for Engineering and Technology (MIS)

          Jan 2006 - Jan 2009 - 3 yr

        • High School - Thanaweya Amma

          Abd Monem Reyad

          Jan 2006 

        Skills

        • Leadership
        • excel
        • netwok

        Languages

        • English

          Advanced

        Training & Certifications

        • Business Writing

          TEdata·2016
        • Leader Skills

          TEdata·2016
        • CCNA

          Self Study ·2015
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