Basic Info

Ibrahiem ahmed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Business ,Reseller and special Support Specialist at TEdata

Experience Details

Business ,Reseller and special Support Specialist

Customer Service/Support

Experienced (Non-Manager)

● Maintain Customer Satisfaction in all communications with customers to handle all VIP customers like General Intelligence ,National Security ,Armed forces,Ministers ,Actors, Top Managements of Corporate
● Maintain the quality of service offered to the customers.
● Perform professional level troubleshooting of customer problems aiming at solving the problems
● Support new Services and Solutions development and management processes as required Such as FTTH , FTTB. IPTV, VOIP, Tripleplay technology
● Accomplish all of the above in accordance with standard TE Data policies and procedures.
● Perform any other duties requested by the Direct Manage


Company Details

TEdata

Giza, Egypt

More than 1000 employees

Information Technology Services

Www.tedata.net

Mar 2016 to present (1 year 7 months)
Technical Support Specialist at TEData

Experience Details

Technical Support Specialist

Customer Service/Support

Experienced (Non-Manager)

Responsible To Resolve The Problems and Issues Regarding To Internet Service


Company Details

TEData (multinational)

Cairo, Egypt

N/A

Computer Networking

www.TEData.net

Oct 2015 to Mar 2016 (5 months)
Technical Support Advisor at Etisalat UAE

Experience Details

Technical Support Advisor

Customer Service/Support

Experienced (Non-Manager)

Raya Contact Center ,Etisalat UAE, Home Services Department

 Serve Customer for internet service problems
 Good Knowledge for G-pone (Fiber) Technology
 Check Technical Error for Web hosting and Domain Name ,IPTV ,Landline. Fiber optics internet Service, IP Cam, PABX Devices


Company Details

Etisalat UAE (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Consumer Services

www.rayacorp.com

Mar 2015 to Oct 2015 (7 months)
Sr Specialist, Complaint Handling Team at Mobinil

Experience Details

Sr Specialist, Complaint Handling Team

Customer Service/Support

Experienced (Non-Manager)

Customer Service representative ,110 Postpaid
 Responsible for handle Customer Inquiries, related to their dials, Troubleshooting Mobile internet service
 Provide customer with accurate information and right solution
 Handle and resolve customer complaints
 Follow up customer calls where necessary


Sr Specialist, Complain Handling Team Postpaid
 Resolves product or service problems by clarifying the customer's complaint
 check error`s of services with 3rd Line (Technology - IT )
 Compensate Customers about mistakes of Human , System & offer retention To be Satisfied


Company Details

Mobinil (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Aug 2012 to Feb 2015 (2 years 6 months)
Customer Service at D-Com

Experience Details

Customer Service

Customer Service/Support

Student

*handle and help customers about ADSL Service
*Convince customers of product over the phone


Company Details

D-Com

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Oct 2008 to Jul 2012 (3 years 9 months)

Achievements

See Achievements

To Be Employee in TEData I have to hold CCNA Course for Routing and Switching

as Already I Have It Self Study


I Promote To This Position as I was from the Best Agents On Floor For the 1st 6 Month Since I Worked in Call Center Department


Education

BA.Commerce in commerce

Education Details

BA.Commerce

commerce

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abd Monem Reyad

Egypt

2006

B / Very Good / 75 - 85%

N/A

Abd Monem Reyad
2006

Training and Courses

CCNA at Self Study
Oct 2015

Training/Course Details

CCNA

Oct 2015

Self Study

I Study the Course but didn't Certified it Till Now

Business Writing at TEdata
Jan 2017

Training/Course Details

Business Writing

Jan 2017

TEdata

N/A

Leader Skills at TEdata
Nov 2016

Training/Course Details

Leader Skills

Nov 2016

TEdata

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Business ,Reseller And Special Support SpecialistBusiness WritingCCNACommerceCommitedComputer NetworkingConsumer ServicesCustomer ServiceCustomer-orientedEnglishEtisalat UAEExcelInformation Technology ServicesLeader SkillsMobinilNetwokOrganizerPresenterProblem SolverRelation Between EmployeSocialSr Specialist, Complaint Handling TeamSupportTEDataTechnical Support AdvisorTechnical Support SpecialistTelecommunications

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Excel

Excel

: Intermediate

: Extreme - I love it!

:

3-5 years

netwok

netwok

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Presenter, Customer-oriented, Organizer, Problem Solver, Social

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