
ibrahiem salah ahmed
Senior Quality Assurance and Training Specialist at Smart Applications
Mohandessin, Giza, EgyptWork Experience
Digital E-mail Support TeamLeaderFull Time
Telecom Egypt
Dec 2016 - Jul 2019 -2 yrs, 7 months
Egypt , Giza
Business ,Reseller and special Support SpecialistFull Time
TEdata
Mar 2016 - Dec 2016 -9 months
Egypt , Giza
- Job Details:● Maintain Customer Satisfaction in all communications with customers to handle all VIP customers like General Intelligence ,National Security ,Armed forces,Ministers ,Actors, Top Managements of Corporate ● Maintain the quality of service offered to the customers. ● Perform professional level troubleshooting of customer problems aiming at solving the problems ● Support new Services and Solutions development and management processes as required Such as FTTH , FTTB. IPTV, VOIP, Tripleplay technology ● Accomplish all of the above in accordance with standard TE Data policies and procedures. ● Perform any other duties requested by the Direct Manage
Technical Support SpecialistFull Time
TEData
Oct 2015 - Mar 2016 -5 months
Egypt , Cairo
- Job Details:Responsible To Resolve The Problems and Issues Regarding To Internet Service
Education
BA.Commerce in commerce
Modern Academy for Engineering and Technology (MIS)Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
Abd Monem ReyadJan 2006
Skills
Languages
English
Advanced
Training & Certifications
Business Writing
TEdata·2016Leader Skills
TEdata·2016CCNA
Self Study ·2015