ibrahiem salah ahmed

Senior Quality Assurance and Training Specialist at Smart Applications

Mohandessin, Giza, Egypt

Jul 2019 - Present -6 yrs

Egypt , Giza

Telecom Egypt

Dec 2016 - Jul 2019 -2 yrs, 7 months

Egypt , Giza

TEdata

Mar 2016 - Dec 2016 -9 months

Egypt , Giza

Job Details:● Maintain Customer Satisfaction in all communications with customers to handle all VIP customers like General Intelligence ,National Security ,Armed forces,Ministers ,Actors, Top Managements of Corporate ● Maintain the quality of service offered to the customers. ● Perform professional level troubleshooting of customer problems aiming at solving the problems ● Support new Services and Solutions development and management processes as required Such as FTTH , FTTB. IPTV, VOIP, Tripleplay technology ● Accomplish all of the above in accordance with standard TE Data policies and procedures. ● Perform any other duties requested by the Direct Manage

TEData

Oct 2015 - Mar 2016 -5 months

Egypt , Cairo

Job Details:Responsible To Resolve The Problems and Issues Regarding To Internet Service

BA.Commerce in commerce
Modern Academy for Engineering and Technology (MIS)
Jan 2006 - Jan 2009 - 3 yr
High School - Thanaweya Amma
Abd Monem Reyad
Jan 2006