IS

Ibrahiem Sha

Information Security Administrator at Sanlam

South Africa

Work Experience

  • Information Security Administrator

    Sanlam

    Oct 2020 - Present -4 yrs, 8 months

    South Africa

    • Job Details:Security administrator for Sanlam IT, access and identity management, user creation and management in SAP, Active Directory, and other systems.

  • Support Services Engineer

    IT Lab

    Jun 2018 - Sep 2020 -2 yrs, 3 months

    South Africa

    • Job Details:1st line remote support for several clients in the UK, incident management, monitoring ticket and call SLA, working on AD, Azure, Office 365 support.

  • Junior 1st Line Analyst

    Computacenter

    Nov 2016 - May 2018 -1 yr, 6 months

    South Africa

    • Job Details:1st line remote support for Toyota Motor Europe, password resets, assisting users with AS400 and mainframe, ticket logging using ServiceNow.

  • 1st Line Support

    Y&R and JWT

    Dec 2015 - Oct 2016 -10 months

    South Africa

    • Job Details:Setup new users, assist with internet and email issues, re-cable network cables, install APs, provide remote support using TeamViewer, reset passwords, install software, maintain printers, set up video conferences.

    • Education

    • Diploma in Information Technology

      Damelin

    Skills

    • Teamwork
    • Punctuality
    • Self-Improvement
    • Assistance

    Languages

    • English

      Fluent
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