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Ibrahem Abdelhakeem Eliesh

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Berkat Alsabe, Monufya, Egypt

Work Experience

  • restaurants Manager (assistant F&B Manager)Full Time

    Sheraton Grand Doha Qatar

    Jan 2017 - Oct 2017 -9 months

    Qatar

    • Job Details:Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with health, safety, sanitation and alcohol awareness standards Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue Assist in recruiting, interviewing and training team members Act in the absence of the manager, as needed Micros champion for all F&B ( creating the new Micros keys, over looking symphony point of sale system).
  • restaurant Manager Full Time

    Sheraton Grand Doha Qatar

    Feb 2016 - Dec 2016 -10 months

    Qatar

    • Job Details:Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Implement policies and protocols that will maintain future restaurant operations
  • Pool cafe Assistant Restaurant ManagerFull Time

    Sheraton Grand Doha Qatar

    May 2015 - Jan 2016 -8 months

    Qatar

    • Job Details:Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts Create monthly Beverage menus and new signature cook-tails and mock-tails. Looking after Spa members satisfaction and feedback. Managing weekly pool and beach Party. Managing BBQ Night weekly by the Beach.
  • Flamingos & Living Room supervisorFull Time

    Ritz-Carlton Doha Qatar

    Sep 2013 - May 2015 -1 yr, 8 months

    Qatar

    • Job Details:Supervising the floor during meal periods to ensure that all Capella standards and steps of service are met through all guests interactions. Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift. Communicate effectively, both verbally and in writing, to provide clear direction to the staff. Observe performance and encourage improvement where necessary. Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees. Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and Capella’s own practices. (e.g. ServSafe, Responsible Vendor) Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
  • Education

    • College Diploma in Food and Beverage

      Food and Beverage Academy star-wood

      Jan 2017 - Jan 2017 - 0 Month

    • hotel Management in Hotel management

      Faculty of Tourism and Hotels management

      Jan 2004 - Jan 2008 - 4 yr

    • High School - Thanaweya Amma

      Elsayed Elbadawy

      Jan 2004 

    Skills

    • ICDL
    • Food and Beverages
    • Service
    • Customer services
    • OPERA

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Level 2 hygiene certificate in F&B from FSSC 22000 Version 4 - Catering Certificate

      FSSC 22000 Version 4 - Catering Certificate·2017
    • Micros Champions EMC

      EMC·2017
    • hotel management from american lodging and institute

      american lodging and institute·2009
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