IO
Ibrahem Omar
Senior Sales Rep and Store Operation Manager at Aman Holding
EgyptWork Experience
Senior Sales Rep and Store Operation Manager
Aman Holding
Jan 2024 - Present -1 yr, 5 months
Egypt
- Job Details:Monitor the operations of the customer service, resolve customer complaints, set sales targets and implement action plans, directing the daily operations, ensure proper staffing, provide training to employees to enhance their job performance and achieve sales targets.
Sales and Customer Services Specialist at Retail Store
Aman Holding
Mar 2021 - Dec 2023 -2 yrs, 9 months
Egypt
- Job Details:Responsible for fulfilling the customer needs, handle customers' inquiries and complaints, provide strong and updated product knowledge and competition's offers awareness, selling various products, collecting installments, submitting different installment requests, achieves sales targets and etc.
Call Center Customer Service Representative
Vodafone
Sep 2017 - May 2018 -8 months
Egypt
- Job Details:Responsible for fulfilling the customer needs, handle customers' inquiries and complaints, strive to solve the problems facing customers and help them. I also offer suggestions to customers to confront these problems and avoid them from happening again.
Education
Bachelor's Degree in Arabic Language
Al-Azhar UniversityJan 2019
Skills
- Customer Service
- Cash Management
- Project Management
- MS Excel
- MS Word
- Ms powerpoint
- Communication skills
- problem-solving skills
- work under pressure
- Time Management
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Languages
Arabic
FluentEnglish
Intermediate