IO

Ibrahem Omar

Senior Sales Rep and Store Operation Manager at Aman Holding

Egypt

Work Experience

  • Senior Sales Rep and Store Operation Manager

    Aman Holding

    Jan 2024 - Present -1 yr, 5 months

    Egypt

    • Job Details:Monitor the operations of the customer service, resolve customer complaints, set sales targets and implement action plans, directing the daily operations, ensure proper staffing, provide training to employees to enhance their job performance and achieve sales targets.
  • Sales and Customer Services Specialist at Retail Store

    Aman Holding

    Mar 2021 - Dec 2023 -2 yrs, 9 months

    Egypt

    • Job Details:Responsible for fulfilling the customer needs, handle customers' inquiries and complaints, provide strong and updated product knowledge and competition's offers awareness, selling various products, collecting installments, submitting different installment requests, achieves sales targets and etc.
  • Call Center Customer Service Representative

    Vodafone

    Sep 2017 - May 2018 -8 months

    Egypt

    • Job Details:Responsible for fulfilling the customer needs, handle customers' inquiries and complaints, strive to solve the problems facing customers and help them. I also offer suggestions to customers to confront these problems and avoid them from happening again.
  • Education

    • Bachelor's Degree in Arabic Language

      Al-Azhar University

      Jan 2019 

    Skills

    • Customer Service
    • Cash Management
    • Project Management
    • MS Excel
    • MS Word
    • Ms powerpoint
    • Communication skills
    • problem-solving skills
    • work under pressure
    • Time Management
    View More

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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