Ibraheem Hossam Elsaid

Store Manager

Sharjah, United Arab Emirates

Store ManagerFull Time
Jul 2023 - Oct 2024 -1 yr, 3 months
Egypt , Beheira
- Job Details:• Ensure that the store layout, displays, and product placements are visually appealing and aligned with company guidelines. • Ensure that the team adheres to company policies, procedures, and compliance standards, including safety and security protocols. • Oversee inventory levels, perform regular stock checks, and coordinate with management to ensure sufficient stock. • Train new team members and provide ongoing coaching to improve sales techniques, customer service, product knowledge.
Sales TeamleaderFull Time
Jan 2020 - Jun 2023 -3 yrs, 5 months
Egypt , Beheira
- Job Details:• Welcomed and assisted customers at the Customer Centre and shopfront. • Resolving inquiries and handling complaints effectively. • Facilitated sales of Orange products and services while ensuring meticulous documentation collection. • Introduced and successfully upsold value-added services to customers. • Collaborated with various departments to resolve customer complaints efficiently. • Supported the Customer Centre team in achieving Key Performance Indicators (KPIs).

Jun 2019 - Dec 2020 -1 yr, 6 months

Egypt , Alexandria

Job Details:• Acquire in-depth knowledge of telecom products and services, such as mobile plans, internet packages, devices, and additional offerings. • Engage with potential and existing customers to promote our products or services to ensure the Quality Transaction. • Resolving inquiries and handling complaints effectively. • Identify opportunities for upselling or cross-selling based on customer requirements. • Work towards achieving or exceeding sales targets and quotas set by Vodafone Management. • Assist customers in completing necessary paperwork, contracts, and agreements for telecom services. • Collaborate with internal departments for order processing, ensuring accuracy and efficiency in sales documentation. • Assist customers with service activation, billing inquiries, technical support, and account management. • Escalate complex issues to higher-level support or management as needed, ensuring timely resolution. • Focus on customer retention by ensuring a positive customer experience and addressing customer needs promptly. • Build rapport and foster long-term relationships with customers to enhance loyalty and reduce churn rates.