Ibraam Abeskhiron Bebawy

Technical Support EngineerFull Time

• Job Details: Helping customers solve technical issues with our systems  Answering questions from customers and prospective customers about the features and capabilities of our widgets.  Developing customer-facing documentation for our website on an as-needed basis.  Communicating customer needs and wishes to our development and engineering staff.  Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions;  Diagnose problems with installed equipment;  Plan and modify product configurations to meet customer needs;  Prepare and deliver technical presentations that explain products or services to customers and prospective customers;  Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment;  Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production;  Secure and renew orders and arrange delivery;  Support products requiring extensive technical expertise and support for installation and use, such as material handling equipment, numerical-control machinery, and computer systems