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Mohamed Kerah

IT Service and project management

Cairo, Egypt
  • Microsoft Office
  • Microsoft Windows
  • Customer Service
  • ITSM
  • Service Desk

Work Experience

  • ITIL & ISO 20000 Implementation Consultant at Riyadh Municipality- RMG

    Jan 2018 to present · 7 Months
  • Senior Service Delivery Analyst at PepsiCo

    Jul 2011 to Dec 2017 · 6 Years 5 Months
  • IT Section Head at Consult

    Jul 2010 to Jul 2011 · 1 Years 5 Months
  • Technical Support Supervisor at Tanta Motors

    Oct 2009 to Jul 2010 · 10 Months

View 4 more experiences

Education

  • BSc in Electronic Engineering

    Faculty of Electronic Engineering, Menoufia University - Egypt 2000 to 2006 · 6 Years
  • High School - Thanaweya Amma

    ALKORASHIA - Egypt 1999

Achievments

Delta Region OS upgrade to windows 7 with 0% of data lose Build the Delta area CMDB until reaching 100% accuracy Successfull turnover from the ordinary technical support to the centralized one

Skills
Tools and Fields of Expertise

  • Microsoft Office
  • Microsoft Windows
  • Customer Service
  • ITSM
  • Service Desk
  • Technical Support
  • Project Management
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Process enhancement
  • Windows Server 2008
  • IT Service Management
  • Project Management
  • ITIL
  • PRINCE2
  • IS02000
  • IT Planning
  • CCTV
  • SAP
  • Light Current
  • Oracle
  • Business Planning

Languages

  • English

    Advanced
  • German

    Beginner
  • Arabic

    Fluent

Training & Certifications

  • ITIL 2011 - OSA - Operational support and Analysis

    PepsiCo Univeristy · 2016
  • ITIL practitioner -Service desk metrics and outsourcing

    PepsiCo Univeristy · 2016
  • ITIL 2011 -OSA - Incident Management - Interactions

    PepsiCo Univeristy · 2016
  • Influencing Others to Act

    PepsiCo Sales College · 2016
  • PRINCE2 Practitioner

    APMG International & Axelos · 2016
  • Working In A managed Services Environment

    PepsiCo Univeristy · 2016
  • Risk Assessment

    PepsiCo Univeristy · 2015
  • Introduction to Business Analysis and essential competencies

    PepsiCo Univeristy · 2015
  • Time Management for maximum Productivity

    Mind-Leaders - American Chamber · 2014
  • CISSP Security Professional - Access Control Systems

    Mind-Leaders - American Chamber · 2014
  • Functions of Front Line Management

    Mind-Leaders - American Chamber · 2014
  • Stress Management - stress on the job

    Mind-Leaders - American Chamber · 2014
  • Management Fundamentals

    Mind-Leaders - American Chamber · 2014
  • BIS- Follow the Rules

    PepsiCo Univeristy · 2014
  • Preparing for audits

    PepsiCo Univeristy · 2013
  • ITIL Foundation

    Exin · 2012