Basic Info

Iman El Shahawy

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Managing Internal Communication Dept at Xceed

Experience Details

Managing Internal Communication Dept

Marketing/PR/Advertising

Manager

Leading Strategic Communication channels, increasing external audience exposure including: New branding and corporate identity trends, Marking campaigns, Press conferences, Management meetings, events management, Customer satisfaction, Strategic planning, Crisis communication,Talent management, Improvement of blueprints, Strong writing skills Arabic/English, Problem solving and analytical skills, PC skills using World, Excel and Power Point, Ability to work with a remote team
Very detailed oriented, Developing dept. Plans/Budgets ,Dept. Internal polices, SLA and standers, Setting teams KPI’s, Developing CEO Strategic Communication Plans, Undertake all Corporate Meetings, Develop / Manage company Motivation Plan for around 5000+ employees, Develop Corporate Announcements , Manage Corporate Benefits (i.e. GSM, ADSL, offers, discounts…etc.), Conduct regular Communication Sessions with different levels within organization, Events & Visits management, Selection of Agencies / Vendors in all marketing ATL & BTL activities, Ensure Corporate Identity Manual is up-to-date, Ensure Company profiles are up-to-date, Designing of internal Portal (homepage content /design and departmental homepages designs), Developing all needed Corporate videos


Company Details

Xceed

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Nov 2014 to present (2 years 1 month)
VP Office Manager for Service Delivery at Xceed

Experience Details

VP Office Manager for Service Delivery

Customer Service/Support

Manager

1.Development of Recreation Plan and Budget for SD employees and this includes:
a.Setting the annual plan
b.Setting the annual budget
c.Plan implementation
d.Coordination with relevant stakeholders
e.Preparing monthly reports to be presented to Executive Committee

2.Holding Focus Groups Meetings with different layers within SD to discuss issues related to service delivery (i.e. suggestions, problems and enhancements of workflow)
a.Holding meetings with Agents on quarterly basis
b.Holding meetings with TLs and SPVs on monthly basis
c.Holding biannual meetings with Operation Managers

3.Responsible of Vice President & Service Delivery annual budgets and this includes:
a.Setting annual travel budgets based on forecasted trips
b.Preparing monthly financial reports
c.Keeping track of budgets updates with finance dept.

4.Managing VIPs client visits

5.Handling all official correspondence between Xceed and other governmental entities in terms of official letters needed either in Arabic / English.

6.Vice President Office responsibilities and this includes:
a.VP Calendar
b.VP monthly meetings (i.e. Minutes of meetings and follow ups needed)
c.VP quarterly meetings (i.e. Scheduling and follow ups needed)
d.VP and direct reports staff meetings and this includes:
I. Scheduling the series of staff meetings
II. Preparing the agenda items
III. Preparing the staff meetings presentation
IV. Writing the minutes of meetings and follow ups needed
e. Act as an advisor to the SDVP in terms of hot issues or problems within SD.

7.Act as a focal point between Service Delivery & Xceed top management during the absence of Vice President.


Company Details

Xceed

Cairo, Egypt

More then 1000 employees

Information Technology Services

N/A

Feb 2011 to Oct 2014 (3 years 8 months)
International Relations Supervisor at Information Technology Institute, ITI

Experience Details

International Relations Supervisor

Marketing/PR/Advertising

Experienced (Non-Manager)

1. Establishing and creating the International Dimension for the institute

2. Establishing new Joint Internship Program in different areas

3. Attracting Regional and International research projects

4. Curriculum development for ITI’s Accreditation and Certification

5. Create more Foreign Academic paths

6. Promoting ITI different Best Practices Regionally & Internationally

7. ITI Publications design / Content (Flyers, Brochures...etc.)

8. Reviewing and editing Website Content

9. Translation duties as needed (Arabic / English) and vice versa


Company Details

Information Technology Institute, ITI

Cairo, Egypt

More than 1000 employees

Information Technology Services

N/A

Mar 2009 to Jan 2011 (1 year 10 months)
Senior Specialist at Ministry of Communications & Information Technology, MCIT

Experience Details

Senior Specialist

Operations/Management

Experienced (Non-Manager)

1.Emphasizing the Egyptian government leadership in the field of IT within the region

2.Maintain relationship with the International Organizations and relevant stakeholders

3.Following up on areas of cooperation identified during Minister's visits

4.Preparing for Minister's visits on governmental level

5.Organizing MCIT participation in National, Regional, International events & conferences

6.Creating a new Automation System for IR Division supported by Microsoft

7.Quality Assurance for all IR correspondences

8.Undertake all HR work for the Division

9.Attending meetings with Director, taking notes and act accordingly


Company Details

Ministry of Communications & Information Technology, MCIT

Cairo, Egypt

More than 1000 employees

Government

N/A

Jan 2008 to Feb 2009 (1 year 1 month)
Director of International Relations, Assistant at Ministry of Communications & Information Technology, MCIT

Experience Details

Director of International Relations, Assistant

Administration

Experienced (Non-Manager)

1.Maintain and disseminate the correspondences of different files with other partners at the International Relations Department and at MCIT

2.Keep an internal filing system for the department

3.Undertake admin work as necessitated

4.Undertake research, translation or editing work according to work necessities and in
relation to assignments at hand

5.Attend meetings, taking minutes, and writing related memos

6.Keep track of achieved and required assignments and actions at hand, as needed

7.Assist in organizing MCIT participation in national, regional, and international events and conferences, as needed

8.Assume new responsibilities as department workload necessitates.


Company Details

Ministry of Communications & Information Technology, MCIT

Cairo, Egypt

More then 1000 employees

Information Technology Services

N/A

Oct 2005 to Dec 2007 (2 years 2 months)
Office Administrator at Master Foods Egypt “MARS incorporated”

Experience Details

Office Administrator

Administration

Entry Level

1. Receiving visitors in a professional and pleasant way, to coincide with high-quality
corporate image

2. Answer phone calls with a pleasant and in-person manner and act accordingly

3. Takes / forwards accurate messages when the correspondent is not available

4. Receive mails & faxes, sort and distribute it

5. Responsible of sending couriers

6. Managing meeting rooms & VC’s schedule booking

7. Managing all hotel bookings

8. Acting as main focal point between company & travel agencies

9. Maintaining Office Supplies

10. Handling maintenance of office equipment.

11. Managing Cleaning & Security Agencies

12. Responsible for Monthly Attendance Report


Company Details

Master Foods Egypt “MARS incorporated” (multinational)

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

N/A

Apr 2005 to Jul 2005 (3 months)
Project Management Assistant at Alliance for Arab Women – AAW

Experience Details

Project Management Assistant

Project/Program Management

Entry Level

1. Works under the supervision of the project manager as well as part of the teamwork

2. Assumes all secretarial responsibilities related to project

3. Maintain an updated record of status of project implementation

4. Maintain staff schedules, plan meetings & other arrangements

5. Answering inquiries and receives referrals

6. Attends staff meetings and carry on other duties assigned

7. Handling translation for all documents related to the project

8. Responsible of all media events related to the project in coordination with the AAW
media coordinator

9. Helping the project manager in organizing all action plans of project

10. Up-dating AAW events/projects on Web-Site


Company Details

Alliance for Arab Women – AAW

Cairo, Egypt

51-100 employees

Non-Profit Organizations

N/A

Mar 2004 to Apr 2005 (1 year 1 month)

Achievements


1- Department startup
2- Increasing employees satisfaction levels re quality of products offered, creativity and events to reach 80 -85%
3- Changing marketing agencies for cost effectiveness vs. quality offered by 25%
4- First time holding BIG corporate celebrations / Events at low cost for above 500 employees
5- Taking management meetings to different approach by including more grades to ensure better communication and boost moral


1- Very organized and on time MBRs & QBRs meetings schedules
2- Close eye of budget details and raise green / red flags when needed to VP
3- Accurate followup system re Excom action items
4- Creation of Call Center employee’s recreation plan mapped with budget according to HC


Succeed in creating more Foreign Academic paths which lead to joint partnerships with institutes in UK, Ireland, Germany, Sudan & South Africa


Creation of Automation System for IR Division supported by Microsoft and this project included:
1- Designing phase of system
2- Content phase
3- Testing phase
4- Execution phase
5- Conducting staff training sessions on how to use the system



Education

Mass Communication in Marketing, Media, Communication

Education Details

Mass Communication

Marketing, Media, Communication

AKHBAR EL YOM University, Egypt

C / Good / 65 - 75%

N/A

N/A

AKHBAR EL YOM University
2000 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manor House School (M.H.S)

Egypt

1999

B / Very Good / 75 - 85%

N/A

Manor House School (M.H.S)
1999

Training and Courses

Training/Course Details

Human Rights Approach to Development

Sep 2004

AUC

N/A

Training/Course Details

Web-Site Software course

Feb 2005

Ractors Inc.

N/A

Training/Course Details

Financial & Operational Policies & Procedures

May 2010

UNDP

N/A

Training/Course Details

Middle Management course

Apr 2012

AB Associates

N/A

Training/Course Details

Finance for Non-Financial Managers

May 2013

AmCham

N/A

Training/Course Details

It’s All About ME course

Oct 2014

Edge

N/A

Training/Course Details

Coaching Skills

Mar 2015

ITIDA & B+

N/A

Training/Course Details

Talent Management

Mar 2016

AB Associates

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalytic ThinkingAnalyticalAnalyzing PersonalitiesArabicChallengesCoaching SkillsCoffeeCommunicating With OthersCreativeCreative Branding TrendsCreative DesigningCreative ThinkingCustomer ServiceDetails-orientedDirector Of International Relations, AssistantEnglishEvents ManagementFinance For Non-Financial ManagersFinancial & Operational Policies & ProceduresFood And Beverage ProductionGovernmentHuman Rights Approach To DevelopmentInformation Technology ServicesInternational Relations SupervisorIts All About ME CourseManagementManaging Internal Communication DeptMarketingMarketing, Media, CommunicationMaster Foods Egypt MARS IncorporatedMiddle Management CourseNon-Profit OrganizationsOffice AdministratorOffice ManagementOrganizerPaintingPeople Communication ManagementProblem SolverProblem SolvingProgram ManagementProjectProject Management AssistantReadingSenior SpecialistShoppingStrong Writing Skills ArabicStrong Writing Skills EnglishSupportTalent ManagementTravellingVP Office Manager For Service DeliveryVery Detailed OrientedWeb-Site Software CourseWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Creative thinking

Creative thinking

: Expert

: Extreme - I love it!

:

More than 7 years

Analytic thinking

Analytic thinking

: Expert

: Extreme - I love it!

:

More than 7 years

Events management

Events management

: Expert

: Extreme - I love it!

:

More than 7 years

Creative Branding trends

Creative Branding trends

: Expert

: Extreme - I love it!

:

5-7 years

Office management

Office management

: Expert

: Extreme - I love it!

:

More than 7 years

Strong writing skills Arabic

Strong writing skills Arabic

: Expert

: Extreme - I love it!

:

More than 7 years

Strong writing skills English

Strong writing skills English

: Expert

: Extreme - I love it!

:

More than 7 years

People Communication management

People Communication management

: Advanced

: Extreme - I love it!

:

5-7 years

Problem solving

Problem solving

: Advanced

: Extreme - I love it!

:

5-7 years

Very detailed oriented

Very detailed oriented

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Creative, Organizer, Problem Solver, Details-oriented

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