Basic Info

Omar Taha

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior at Etisalat egypt

Experience Details

Senior

Customer Service/Support

Experienced (Non-Manager)

From Sep 2009 working as high value customer service
From Oct 2010 working as night shift customer service
From Aug 2011 working as corporate account management

I got promoted two times as below
From agent to advisor on 2011
From advisor to senior advisor on 2013

We should have English skilles while handling such job, Excel and writting skills as well.

My qualifications and skills are:
Language and Computer Skills
Enhanced Presentation & Project Development Skills.
Acquired, Basic Business Skills including:
Marketing, Sales, Banking, Accounting, Business Correspondence and Repot Writing.

Dale Carnegie seminar (communication skills).
2- World Class Customer Service.
3- Negotiation skills.
4- Handling Complains.
5- Proposals Writing.
6- Code of Ethics Sponsored by BerlitzR.

Soft Skills

• Interactive and fast enough to learn new technologies and techniques.
• Excellent communication and presentation skills.
• Self-motivated, hard worker.
• Ability to work in a group or individually.
• Working under time constraint and heavy work demands.


Company Details

Etisalat egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etisalat.com.eg

Sep 2009 to present (7 years 3 months)
Call center agent at Etisal international

Experience Details

Call center agent

Customer Service/Support

Entry Level

call center for inbound and outbound tasks


Company Details

Etisal international (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2008 to Jun 2009 (10 months)
Call center Agent at Olympic Group

Experience Details

Call center Agent

Customer Service/Support

Entry Level

i was working as call center agent (custoner service and technical support)


Company Details

Olympic Group

Cairo, Egypt

More than 1000 employees

Electronics and Semiconductors

Olympicgroup.com

Feb 2008 to Aug 2008 (6 months)

Achievements


I got promoted two times till now and, and i became the owner of premium accounts (handling premium accounts).
2- I'm also became the owner of a lot of tasks like handling KPIs and sending daily, weekly and monthly reports to my Corporate Account Management area.
3- I made a lot of enhancement during my work based on weekly reports to make our work more easer and going smoothly.


I was one the first 10 ranks in the floor, so I became nominated to hiring to Etisalat


I worked for few months to get experience as it was my first job ever


i made a lot of enhancement in my work and added a lot of value...

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

i didn't work as Accountnat except one time then i got the needed courses to enhance and develope my skills and to get the suitable job.

Cairo University
2004 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elwarrak secondry school

Egypt

2003

A / Excellent / 85 -100%

N/A

Elwarrak secondry school
2003

Certifications

BBSA Programe
Jan 2008

Certificate details

BBSA Programe

Jan 2008

100% out of 100%

http://.

.

FGF, Future generation foundation

all soft copy of certificates are available

ICDL cdrtifcate
Apr 2007

Certificate details

ICDL cdrtifcate

Apr 2007

75% out of 100%

N/A

N/A

Faculty of engneering, Ain Shams university

first certiface ever

GRB programe
Jan 2008

Certificate details

GRB programe

Jan 2008

100% out of 100%

N/A

N/A

FGF, future generation foundation

N/A

PMP 5th edition
Aug 2016

Certificate details

PMP 5th edition

Aug 2016

100% out of 100%

N/A

PMP number: 1349781

ITEGYPT

the most important certificate ever in my life till now
PMP (Project Management Professional) during the period from 07 Aug 2016 to 11 Aug 2016

instractor : Mohamed seleam

Training and Courses

Training/Course Details

communication skills from FGF

Jan 2008

BBSA programe

all soft copy of certificates are available

Training/Course Details

OSO (Seed Of Success)

Apr 2012

Etisalat

soft skills

Training/Course Details

Business Analsys

Jun 2014

Etisalat

general veiw

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicBBSA ProgrameBusiness AnalsysBusiness AnalystCall Center AgentCommunication Skills From FGFCreativeCustomer ServiceCustomer-orientedElectronics And SemiconductorsEnglishEtisal InternationalEtisalat EgyptFlexibleFrenchGRB ProgrameGSMICDL CdrtifcateMicrosoft OfficeOSO (Seed Of Success)PMP 5th EditionPlaying FootballPresenterProject ManagementPunctualityQuality And AuditSeniorSiebelSupportSupportiveSurfing The InternetTelecommunicationTelecommunicationsWorking From Home

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

GSM

GSM

: Expert

: Extreme - I love it!

:

More than 7 years

Siebel

Siebel

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

More than 7 years

Quality and Audit

Quality and Audit

: Advanced

: Extreme - I love it!

:

1-3 years

Business analyst

Business analyst

: Advanced

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Presenter, Customer-oriented, Creative, Flexible / Adaptive, Supportive

Online Presence

Omar TahaOmar Tahaiomartaha

Seeking your support to share my profile

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Omar's full profile and find more great talent and professionals to join your team.