inas sami

Customer Due Diligence Analyst / Compliance and Risk at HSBC

Downtown, Cairo, Egypt

HSBC

Jan 2014 - Present -11 yrs, 6 months

Egypt , Cairo

Job Details:• Monitoring customer accounts and researches transactions to identify suspicious activity in association with the Bank Secrecy Act (BSA), USA Patriot Act, and other Anti-Money Laundering (AML) regulations. Reviews CURRENCY Transaction Reports (CTR) and Questionable Activity Reports (QAR); submits Suspicious Activity Reports (SAR). • Perform AML/CDD on all ranges of customer types with different legal structures in all jurisdictions; • Perform PEP & Sanction checks on all customers and related parties; • Review publicly available sources for information pertaining to client due diligence; • Provide information to the business areas in respect of AML issues arising; • Assist in drafting and documenting policies, procedures and processes as and when required; • Reviewing all customer legal documents; ensuring that all documents are up to date with no tolerance to Sanctions, FATCA and SSC; • Assessing and rating all risk corporates categories (Low risk, Medium risk, High risk, SCC).

Vodafone Egypt

Jan 2013 - Dec 2013 -11 months

Egypt , Cairo

Job Details:• Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service; • Providing guidance in areas of professional matters as requested or needed. • Applying FCR concept for all customer’s inquires; • Prioritizing and achieving multiple tasks, establishing and meeting deadlines; • Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers; • Adhere to Customer Operations Department policies and procedures; • Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty; • Perform standardized activities and tasks efficiently and effectively; • Pro-actively reinforce Vodafone’s customer care proposition during all contacts; • Handle and retain all the customers’ complaints within the SLA; • Handle all USB and mobile internet basic trouble shooting related issues.

Bachelor's Degree in English Literature and Simultaneous Translation
Ain Shams University (ASU)
Jan 2007 - Jan 2011 - 4 yr
High School - Thanaweya Amma
el hewyati secondery school
Jan 2007