Basic Info

Inas sami

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Due Diligence Analyst / Compliance and Risk at HSBC

Experience Details

Customer Due Diligence Analyst / Compliance and Risk

Banking, Analyst/Research, Customer Service/Support

Experienced (Non-Manager)

• Monitoring customer accounts and researches transactions to identify suspicious activity in association with the Bank Secrecy Act (BSA), USA Patriot Act, and other Anti-Money Laundering (AML) regulations. Reviews CURRENCY Transaction Reports (CTR) and Questionable Activity Reports (QAR); submits Suspicious Activity Reports (SAR).
• Perform AML/CDD on all ranges of customer types with different legal structures in all jurisdictions;
• Perform PEP & Sanction checks on all customers and related parties;
• Review publicly available sources for information pertaining to client due diligence;
• Provide information to the business areas in respect of AML issues arising;
• Assist in drafting and documenting policies, procedures and processes as and when required;
• Reviewing all customer legal documents; ensuring that all documents are up to date with no tolerance to Sanctions, FATCA and SSC;
• Assessing and rating all risk corporates categories (Low risk, Medium risk, High risk, SCC).


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jan 2014 to present (3 years 3 months)
Sales represtative / customer service representative at Vodafone Egypt

Experience Details

Sales represtative / customer service representative

Sales/Retail, Customer Service/Support

Entry Level

• Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service;
• Providing guidance in areas of professional matters as requested or needed.
• Applying FCR concept for all customer’s inquires;
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines;
• Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers;
• Adhere to Customer Operations Department policies and procedures;
• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty;
• Perform standardized activities and tasks efficiently and effectively;
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts;
• Handle and retain all the customers’ complaints within the SLA;
• Handle all USB and mobile internet basic trouble shooting related issues.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Jan 2013 to Dec 2013 (11 months)

Education

Bachelor's Degree in English Literature and Simultaneous Translation

Education Details

Bachelor's Degree

English Literature and Simultaneous Translation

ain shams, Egypt

B / Very Good / 75 - 85%

N/A

N/A

ain shams
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el hewyati secondery school

Egypt

2007

B / Very Good / 75 - 85%

N/A

el hewyati secondery school
2007

Certifications

icdl
Sep 2008

Certificate details

icdl

Sep 2008

N/A

N/A

N/A

N/A

Certificate details

customer service ,marketing and sales

Sep 2012

N/A

N/A

N/A

auc

N/A

Training and Courses

Training/Course Details

customer service , marketing , sales

Sep 2012

AUC

N/A

Training/Course Details

icdl

Sep 2008

police academy

N/A

Training/Course Details

AML Mandatory Training

Jun 2016

HSBC

N/A

This profile is fresh!
Last update 12 days ago.

Jobseeker photo

Profile Skills and Keywords

AML Mandatory TrainingArabicBankingBusiness DevelopmentCustomer Due Diligence Analyst / Compliance And RiskCustomer ServiceCustomer Service , Marketing , SalesCustomer Service ,marketing And SalesCustomre ServiceEnglishEnglish Literature And Simultaneous TranslationHSBCHandles StressHard WorkerIcdlMicrosoft OfficePlannerProblem SolverResearchRetailSalesSales Represtative / Customer Service RepresentativeSupportTeam PlayerTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Banking

Banking

: Advanced

: Extreme - I love it!

:

3-5 years

customre service

customre service

: Intermediate

: High

:

1-3 years

Key Skills

Planner, Hard worker, Problem Solver, Handles Stress, Team Player

Online Presence

www.linkedin.com/in/inas-sami-8a718440

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