IMRAN QUTUBUDDIN

User Support Technician at Saudisoft Pvt Ltd

Saudi Arabia

Saudisoft Pvt Ltd

Dec 2018 - Present -6 yrs, 6 months

Saudi Arabia

Job Details:Provided clear and concise instructions to users, significantly improving troubleshooting efficiency and reducing support ticket response time by 30%. Collaborated with cross-functional teams to identify and resolve software and hardware issues, ensuring a smooth user experience and minimizing downtime. Conducted comprehensive training sessions for new employees, resulting in enhanced proficiency in system functionalities and best practices, consequently increasing efficiency and self-sufficiency in user adoption. Implemented and managed a centralized knowledge base, leading to a 25% decrease in recurring support requests and empowering users to independently resolve common technical issues.

Al Maalim International for Technologies

May 2013 - Jan 2018 -4 yrs, 8 months

Saudi Arabia

Job Details:Provided prompt and efficient technical support to end-users, troubleshooting hardware and software issues to ensure smooth operation and minimize downtime. Collaborated with cross-functional teams to develop and implement user support initiatives, resulting in increased productivity and improved customer satisfaction. Conducted comprehensive training sessions for new hires and existing staff, equipping them with essential IT skills to enhance their performance and adapt to evolving technologies. Managed and maintained inventory of IT equipment, ensuring availability of necessary resources and minimizing disruption to user operations.

Bachelor's Degree in Electronics Engineering
Sir Syed University of Engineering and Technology
Jan 2006 - Jan 2010 - 4 yr