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islam Fares

call center supervisor at Etisal International

Giza, Egypt
  • Operation Call center
  • Fast Learner
  • Leadership
  • Business Analysis
  • Creative Thinker

Work Experience

  • call center supervisor at Etisal International

    Apr 2010 to present · 8 Years 6 Months

  • Call Center Team Leader at Etisal International

    Apr 2010 to Aug 2014 · 4 Years 1

  • Call Center Agent at Vodafone

    Nov 2005 to Mar 2010 · 4 Years 9 Months

  • Captain order at FelFela

    Jan 2004 to Oct 2005 · 1 Years 3 Months

Education

  • Faculty of Tourism and Hotels in Tourism studies

    Cairo University - Egypt 1998 to 2002 · 4 Years

  • High School - Thanaweya Amma

    Badrasheen Secondary School - Egypt 1998

Skills
Tools and Fields of Expertise

  • Operation Call center
  • Fast Learner
  • Leadership
  • Business Analysis
  • Creative Thinker
  • Good communication skills
  • Negotiation skills
  • Planning
  • Time Maanagement
  • Presentation skills
  • Microsoft office
  • Persuasive
  • Creativity
  • COPC
  • Reporting Skills
  • ISO9001
  • Captain order

Languages

  • English

    Advanced

  • Arabic

    Fluent

Training & Certifications

  • Auto Dialer application

    Etisal international · 2014

  • Leadership Skills

    Etisal International Company · 2013

  • Coaching

    Etisal International Company · 2013

  • ISO 9001

    Etisal International · 2013

  • COPC introduction

    Etisal international · 2013

  • ISO 9001

    Etisal international · 2013

  • Time Management

    Etisal International Company · 2012

  • Human Development

    Vodafone company · 2009

  • Find a Way to say yes

    Vodafone Company · 2008