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IBRAHIM Fathy Elkashef

Housekeeping Manager at British Council Egypt

Hadayek Alkobba, Cairo, Egypt

Work Experience

  • Housekeeping ManagerFull Time

    British Council Egypt

    Jan 2023 - Present -2 yrs, 6 months

    Egypt

    • Job Details:Directed daily operations of construction site, ensuring strict adherence to project timelines and budgets. Supervised a team of 20+ employees, delegating tasks and providing guidance to optimize project efficiency. Implemented and enforced safety protocols, resulting in a zero accident work environment. Collaborated with clients and subcontractors to address concerns and foster positive working relationships.
  • Housekeeping Assistant ManagerFull Time

    Ayda hotel sharm elshekh

    Jan 2019 - Present -6 yrs, 6 months

    Egypt , South Sinai

    • Job Details:Oversaw daily cleaning operations, including delegating tasks to a team of housekeeping staff. Implemented new and improved cleaning procedures to ensure high levels of cleanliness and guest satisfaction. Conducted regular inspections of guest rooms and public areas to maintain quality standards and address any issues in a timely manner. Trained and mentored housekeeping staff on proper cleaning techniques and customer service skills to enhance overall performance and efficiency.
  • Housekeeping Assistant Manager

    Andalusia Hospital

    Aug 2016 - Oct 2018 -2 yrs, 2 months

    Egypt

    • Job Details:Supervised a team of 15 housekeeping staff members, delegating tasks and ensuring efficient operation of daily cleaning duties. Implemented new cleaning protocols and procedures to improve cleanliness and sanitation standards throughout the facility. Conducted regular inspections of guest rooms and common areas to ensure quality control and guest satisfaction. Trained new employees on company standards, safety protocols, and cleaning techniques to uphold a high level of service.
  • Deputy Director of Hotel Services

    Alexandria Library

    Jan 2012 - Jun 2016 -4 yrs, 5 months

    Egypt

    • Job Details:Supervised a team of 20 hotel staff members, ensuring efficient operations and exceptional guest service. Developed and implemented strategic plans to increase hotel occupancy rates by 15%. Led training programs for staff on customer service best practices and hotel policies and procedures. Collaborated with the director of hotel services to streamline processes and improve overall guest satisfaction scores.
  • Education

    • Diploma in Housekeeping

      Ain Shams University (ASU)

      Jan 2002 - Jan 2009 - 7 yr

    • Bachelor's Degree in Commerce

      Higher institute of commerce

      Jan 2000 - Jan 2004 - 4 yr

    Skills

    • Scheduling
    • Inventory Management
    • Quality Control
    • Budgeting
    • Customer Service
    • Time Management
    • Conflict Resolution
    • Staff Training
    • Safety Compliance
    • Eco-friendly Practices
    View More

    Languages

    • Arabic

      Beginner
    • English

      Beginner
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