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IBRAHIM AHMED

Call Center Agent

Shubra, Cairo, Egypt

Work Experience

  • Call Center AgentFull Time

    Xceed

    Aug 2024 - Nov 2024 -3 months

    Egypt

    • Job Details:*Sales Excellence: Served as the primary sales agent, consistently achieving high sales ratios and exceeding performance targets through effective communication and relationship-building with customers. *Complaint Resolution: Handled and resolved customer complaints across all sections, demonstrating strong problem-solving skills and dedication to customer satisfaction. *Team Collaboration: Acted as a mentor and support resource for co-workers, assisting them in improving performance and maintaining high service standards.
  • Market MakerFreelance / Project

    working on my own

    Jan 2024 - Jun 2024 -5 months

    • Job Details:work several freelance jobs from home like marketing and other jobs
  • MarketerPart Time

    hiring company

    Jul 2023 - Oct 2023 -3 months

    • Job Details:*Targeted Advertising & Promotions: Developed and executed specific advertisements and promotional strategies to attract candidates for diverse job roles, enhancing recruitment efforts and outreach. *Data Management & Coordination: Utilized Excel to organize recruitment data, maintain candidate records, and streamline hiring processes. Established and managed relationships with factories and potential candidates to negotiate and finalize recruitment deals effectively.
  • Account SalesFull Time

    el mahy

    Mar 2021 - Jul 2022 -1 yr, 4 months

    Egypt

    • Job Details:*Cash Flow Management: Monitored and controlled daily cash flow, ensuring liquidity to support smooth operations and accurate financial records. *Customer Relations & Sales: Delivered excellent customer service by managing transactions, responding to inquiries, and assisting customers with product recommendations to drive sales. *Supplier & Inventory Coordination: Worked closely with suppliers and wholesalers to negotiate prices and manage raw material procurement, optimizing inventory levels and reducing costs.
  • Education

    • Bachelor's Degree in financial accounting

      Cairo University (CU)

      Jan 2024 

    Skills

    • Microsoft Excel
    • Microsoft Powerpoint
    • Microsoft Word
    • Microsoft Access
    • CRM

    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • oms master

      joy team·2024
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