Basic Info

Ibrahim El-Sayed

11 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Human Resources Manager at Borg Alarab for Industry

Experience Details

Human Resources Manager

Human Resources

Manager

Restructuring the company
Reformulation of policies and procedures
Develop a performance appraisal management system
Providing new recruitment sources
Preparing long-term and short-term training and development plans
Setting up the salary and wages scale
Create a key performance indicators(KPIS) library
Responsible for the Talent Acquisitions Program
Head hunting
Risk analysis


Company Details

Borg Alarab for Industry

Alexandria, Egypt

101-500 employees

FMCG, Oil and Gas, FMCG

www.borgalarab.com

Jan 2016 to present (2 years)
HR consultant at Middle East Group

Experience Details

HR consultant

Human Resources, Business Development, Administration

Senior Management (e.g. VP, CEO)

N/A


Company Details

Middle East Group

Alexandria, Egypt

501-1000 employees

FMCG, Manufacturing

http://middleeastgroup.co/

Aug 2017 to present (5 months)
Group Recruitment Manager at Borg Alarab for Industry

Experience Details

Group Recruitment Manager

Human Resources

Manager

Develop recruitment policies and procedures
Responsible for both white and blue collar
Responsible for updating job analysis
Responsible for updating recruitment channels
Head hunting
Open new channels for recruitment and develop the old ones
Reducing the turnover
Reducing the recruitment cost


Company Details

Borg Alarab for Industry

Alexandria, Egypt

101-500 employees

FMCG, Oil and Gas, FMCG

www.borgalarab.com

Jan 2015 to Dec 2015 (11 months)
Recruitment Manager at Madar Group Egypt

Experience Details

Recruitment Manager

Human Resources

Experienced (Non-Manager)

Create a 26 company branches from scratch all over the state
Establishment the recruitment policies and procedures from scratch
Set up a salary and wages structure
Open new channels for recruitment and develop the old ones
Reducing the turnover
Reducing the recruitment cost
Annual manpower plan
Job Analysis
Handle and manage all recruitment events and exhibitions (Job Fairs)


Company Details

Madar Group Egypt (multinational)

Alexandria, Egypt

More than 1000 employees

FMCG

www.madaregypt.net

Nov 2013 to Jan 2015 (1 year 2 months)
Senior Recruitment Supervisor at El Maaly Group for Recruitment and human resources consultancy

Experience Details

Senior Recruitment Supervisor

Human Resources

Experienced (Non-Manager)

Acting as recruitment manager
business Development
Marketing
Follow-up to the candidates travel procedures
Public Relations
Job Analysis
Job Offers
Responsible for Interviewing all candidates on all levels (White-collar & Blue-collar )
Developed the recruitment policies and procedures to ensure the processes are going effectively
Making analysis for our recruitment sources & searching for new sources
Handled recruitment expansion projects, and the recruitment process
Screening CV’s / resumes, Attract, Interview, assess candidates
Responsible for contacting the candidates to set interview appointments
Dealing with all sectors of medical, technical and educational


Company Details

El Maaly Group for Recruitment and human resources consultancy

Cairo, Egypt

101-500 employees

Human Resources

www.elmaalygroup.com

May 2012 to Nov 2013 (1 year 6 months)
Call center & Customer Service manager at Fast Touristic Transport (fast call)

Experience Details

Call center & Customer Service manager

Customer Service/Support

Manager

Setting and meeting performance targets for speed, efficiency, sales and quality.
managing the daily running of the call center
liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
maintaining up-to-date knowledge of industry developments and involvement in networks
monitoring random calls to improve quality, minimize errors and track operative performance
coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff
reviewing the performance of staff, identifying training needs and planning training sessions
recording statistics, user rates and the performance levels of the center and preparing reports
handling the most complex customer complaints or enquiries
organizing staffing, including shift patterns and the number of staff required to meet demand;
coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
forecasting and analyzing data against budget figures on a weekly and/or monthly basis
Improving performance by raising efficiency and sourcing new equipment


Company Details

Fast Touristic Transport (fast call)

Alexandria, Egypt

101-500 employees

Travel and Tourism

N/A

Sep 2007 to May 2012 (4 years 8 months)

Education

BSc in Industrial Psychology

Education Details

BSc

Industrial Psychology, Public Relations, Business Administration

Higher Institute for Social Work, Egypt

C / Good / 65 - 75%

Industrial Psychology Public Relations Business Administration Economy and statistics Organizing community Shariah Law

N/A

Higher Institute for Social Work
2001 - 2006

Certifications

Certificate details

Human Resources Management Diploma

Aug 2014

96 out of 100

N/A

N/A

Cairo University

Recruitment
Wages and Salaries
Organization Behavior
Labor Law
Personal

SPHR
Mar 2015

Certificate details

SPHR

Mar 2015

N/A

N/A

N/A

HRCI certification Institute-USA

N/A

Training and Courses

Training/Course Details

Excel

May 2014

Excellence Center for Training& Consultancy

- Excel for HR - Visio - Access - Outlook - Word

Training/Course Details

Customer Service

May 2010

New Horizon Institute

N/A

Training/Course Details

Call Center

May 2010

New Horizon Institute

N/A

Training/Course Details

Graphic

May 2009

American Language Institute

N/A

Training/Course Details

ICDL

Aug 2007

Arab Academy for Science and Technology

N/A

Training/Course Details

Human Resources

Apr 2014

EAAC Group for Training& Consultancy

N/A

Jobseeker photo

Profile Skills and Keywords

AccessAdministrationArabicBodybuildingBusinessBusiness AdministrationBusiness SkillsCall CenterCall Center & Customer Service ManagerChessCommunication SkillsCustomer ServiceDrawingEnglishExcelFMCGFoodFootballGraphicGroup Recruitment ManagerHR ConsultantHandles StressHuman ResourcesHuman Resources Management DiplomaHuman Resources ManagerICDLIndustrial PsychologyInnovativeItalianLabor LawLeaderMS OfficeMadar Group EgyptManufacturingMartial ArtsOil And GasOrganization BehaviorOrganizerOutlookPerformance ManagementPersonalProblem SolverPublic RelationsReadingRecruitmentRecruitment ManagerSPHRSenior Recruitment SupervisorSupportTalent AcquisitionsTravel And TourismVisioWages And SalariesWord

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Beginner

Tools and Technologies

Excel

Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Visio

Visio

: Expert

: Extreme - I love it!

:

1-3 years

Outlook

Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Word

Word

: Expert

: Extreme - I love it!

:

More than 7 years

Access

Access

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Talent Acquisitions

Talent Acquisitions

: Expert

: Extreme - I love it!

:

3-5 years

Performance Management

Performance Management

: Expert

: Extreme - I love it!

:

3-5 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

More than 7 years

Wages and Salaries

Wages and Salaries

: Expert

: High

:

3-5 years

Organization Behavior

Organization Behavior

: Expert

: Extreme - I love it!

:

5-7 years

Labor Law

Labor Law

: Expert

: Extreme - I love it!

:

5-7 years

Personal

Personal

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

More than 7 years

communication skills

communication skills

: Expert

: Extreme - I love it!

:

More than 7 years

business skills

business skills

: Expert

: Extreme - I love it!

:

More than 7 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Human resources

Human resources

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Organizer, Problem Solver, Innovative, Handles Stress

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