Islam Ali Morsy Saeed

IT Technical Support EngineerFull Time

• Job Details:-Administrate windows server 2012, 2008 roles and features (DNS, DHCP, Fail-over cluster, and load balance) -Administrate Active directory Domain service for updating and monitoring user accounts, Group policy management, Updating and monitoring IT User accounts. -Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. -Administrate Exchange server 2010 “Manage mailboxes, Transport rules, DAG , HUB, CAS ”. -Responsible for file server structure “Roaming profile, shared folder policy , folder redirection " -Administrate and configure VMware Vsphere, deploy Virtual machine and use clones , templates and snapshots , Health check for VMs and ESX hosts . -Provide support for CISCO UCS Blade systems and HP Tape library. -Manage End user devices remotely using Symantec PCAnywhere, Microsoft Lync, SCCM. -Maintaining up to date Antivirus levels on all machines company wide “Trend Micro”. - Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes by SCOM system center operation manager, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. -Perform Full and incremental Backup jobs by EMC Networker and Data Domain. -Administrate SCCM system center configuration manager “manage HW inventory and SW deployment”. -Configure SCSM system center service manager “create and solve incidents within SLA. -Evaluate Dedicated, cloud hosting or and platform as a service offers (AWS-Azure). -administrate Windows update deployment “WSUS”. -Applying Group policy on computer and user configuration. -Liaising & meeting with external suppliers of IT services.

IT Service Desk EngineerFull Time

• Job Details:responsible for providing online IT technical support to All Vodafone-Egypt staff, Own and manage the relationship with all users by resolving calls effectively and efficiently. Liaise with the second line of support to resolve reported incidents & inquiries. Handle Service Desk mailbox, ITRF, and any future written communication tool. Log all IT incidents reported to Service Desk, qualify and try to resolve them over the phone remotely. Forward & track trouble tickets to other IT support teams when required and in a reasonable time. Inform the users about status of their incidents when requested. Manage user accounts, Internet access & access to other resources.

Operational Field SpecialistFull Time

• Job Details:Regional Field Operation Engineer Responsible for Installation and Maintenance ADSL& VDSL Lines in Upper Egypt Region