Basic Info

Hany Zaher

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Specialist at Fetchr

Experience Details

HR Specialist

Human Resources

Experienced (Non-Manager)

- Create monthly payroll reports (Salary sheets, Bank Sheets, Social Insurance
Report, and Taxation Report .
- Handling cash payments for offline employees .
- Execute the recruitment process upon receiving approved hiring requests of HODs .
- Create, Handle and develop Referral bonus program .
- Responsible for orientation and induction of the new hired employees .
- Conduct all the required exit interviews & retention trials with resigned staff - Attrition analysis reports .
- Employee engagement ( Organizing events ) .
- Update / approve the employees’ vacation balances on monthly basis .
- Medical insurance official focal point ( All tasks ) Addition & Deletion reports .
- Conduct HR investigations.
- Resolve employees conflicts and complaints .
- Issuing Job offers, Contracts, warning letters, NOC and HR & Experience
- Finalizes the resignation or termination processes


Company Details

Fetchr (multinational)

Egypt

More than 1000 employees

Logistics and Supply Chain

http://fetchr.us/

Mar 2016 to present (1 year 9 months)
HR Admin ( Recruitment Executive ) at Raya Contact center

Experience Details

HR Admin ( Recruitment Executive )

Human Resources

Experienced (Non-Manager)

Handle the sourcing activities using available different sourcing channels for external candidates .
Coordinate with the operation managers regarding filling the vacant positions .
Screen potential CVs & conducting on the phone interview & scheduling interviews .
Ensure quality of hiring is achieved and initiated to be consistent through and after the hiring process .
Coordinate with Raya's clients regarding providing them with call center staff for the project they want to launch at Raya contact centre.
Responsible for the employees referral reward program of the whole Rraya contact center .
Focal point between recruitment agencies and the company , monitoering bills and make related reports
Head-counts process creation and modification based on each employee's status through web-based application ( Connect-Zone ) .


Company Details

Raya Contact center (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jan 2013 to Sep 2014 (1 year 8 months)
Human Resource Coordinator at Raya Contact center

Experience Details

Human Resource Coordinator

Human Resources

Entry Level

- Handle the sourcing activities using available different sourcing channels for external candidates.
- Receive hiring requests from Operations Department.
- Coordinate with the operation managers regarding filling the vacant positions.
- Screen potential CVs & conducting on the phone interview & scheduling interviews
- Conduct first interview with candidates who passed the pre-employment test and select them based on job specifications.
- Update offer letters and conduct offer sessions with hired calibers to explain and sign contract


Company Details

Raya Contact center (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Sep 2012 to Jan 2013 (4 months)
Channel Sales Support at Raya contact center

Experience Details

Channel Sales Support

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

-The focal point between Dell partners and official Dell distributors In UAE region .
- Facilitating the sales process between partners and distributors .
- Helping Dell partners to maximize their volume of sales of Dell products .
- Achieving the sales volume of my personal target by quarter $ 400,000 USD .


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Sep 2011 to Aug 2012 (11 months)
Telesales agent at Wasla outsourcing

Experience Details

Telesales agent

Sales/Retail

Entry Level

N/A


Company Details

Wasla outsourcing

Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring

N/A

Jan 2011 to Aug 2011 (7 months)

Education

Bachelor's Degree in Faculty of commerce

Education Details

Bachelor's Degree

Faculty of commerce

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

SLS

Egypt

2004

A / Excellent / 85 -100%

I spent 4 years in the faculty of engineering cairo university from 2005 till 2009 . During that period I learned how to deal with th blue collars ( technicians , blacksmiths , carpenters ... Etc )

SLS
2004

Certifications

Certificate details

Human resources certificate

Dec 2011

N/A

N/A

N/A

AUC (school of continuing education )

N/A

Training and Courses

Training/Course Details

personality psychometric assessment

Sep 2015

Real hands-on

That course is in progress

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentBusiness Emails OutlookChannel Sales SupportCommunicatorCustomer RetentionCustomer ServiceEnglishFaculty Of CommerceFetchrHR Admin ( Recruitment Executive )HR SpecialistHard WorkerHuman Resource CoordinatorHuman Resource ManagementHuman ResourcesHuman Resources CertificateInitiativeInteractiveLogistics And Supply ChainMicrosoft OfficeOffshoringOutsourcingPDFPersonality Psychometric AssessmentPresenterRaya Contact CenterRecruitment And SelectionRetailSalesSales SupportSales TelesalesSupportTelesales Agent

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

PDF

PDF

: Expert

: High

:

3-5 years

Business emails outlook

Business emails outlook

: Expert

: High

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Human resource management

Human resource management

: Advanced

: Extreme - I love it!

:

3-5 years

Recruitment and selection

Recruitment and selection

: Advanced

: Extreme - I love it!

:

3-5 years

Sales telesales

Sales telesales

: Advanced

: Extreme - I love it!

:

1-3 years

sales support

sales support

: Advanced

: Extreme - I love it!

:

1-3 years

Customer retention

Customer retention

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Initiative, Interactive

Online Presence

https://eg.linkedin.com/pub/hany-zaher/32/774/b73https://www.facebook.com/hany.zaher.5https://twitter.com/Hany451Zaher

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